Time: Jun/29/2018 (a month ago)
Just wasted $50. Total hit or miss with this place. I went in with my daughter and we both had younger guys. The worst rush job ever; barely even pretended to go through the motions of a proper pedicure. The only step that he put any amount of effort was pushing in my cuticles, and he did it with such force that it still hurts. My guess is that he did that so he wouldn't need to use the cuticle nippers at all. My nails were sloppily painted; he used the top coat so recklessly he covered half my toes beyond the nail beds but the color he clearly didn't want to be bothered with cleaning any edges so the paint is like a millimeter from the edge of the nailbed. The pedicures lasted a TOTAL OF 10 minutes (at best...could have been 8/9 minutes...not sure how much time was in chair vs under drying table) I could have painted my nails and my daughter's nails much better. We didn't get the other parts of a proper pedicure (taking the nail brush and brushing over one toe for a 1/2 second doesn't count; made zero effort with the foot loofah and when I questioned how my heel could be smooth after literally five seconds and no effort he said it would hurt if he did more--total BS). If I had only paid $5 each for a paint job, I wouldn't be complaining (even with the crappy paint job), but I just dropped $25 for each of us ($50 total) and feel completely ripped off. Waste of $$$!!!
Time: Jul/03/2018 (a month ago)
They did a decent job, but raised the price without informing me due to the "glow in the dark" acrylic used. He mentioned it when I first had them done, so I told him not to use it, but he did it anyway without increasing the price. They got me when I went to have them filled in, charging me an increased price, $30 for a fill, without notice. Glad I like them or he wouldn't have gotten the $10 tip I gave him regardless.
Time: Jun/29/2018 (a month ago)
Normally I don't have a problem and have been going here for a couple years now, but I guess when they are in a hurry they really cut out quality from the expectations. I asked for schlac polish change and the guy grinded my nails to next to nothing. Every nail is super thin and bends and the simplest touch. I'm very disappointed that they felt the need to rush through a simple task and completely ruin my strong healthy nails. I'll find a new place that values customers.
Time: Jul/27/2018 (in the last week)
The customer service sucks. I politely tried to adress an issue with the owner & instead of offering to fix the issue he told me why i was wrong. He only offered to fix after I stated this is why i don't come here anymore. And they over charged me $5!
Time: Jul/23/2018 (a week ago)
Every time I go to Tracy's they always make me feel welcomed they don't rush me out they can do alot of different styles on your nails i seen guy named Andy Saturday he was really nice talked to me made me feel comfortable well being seening him when i go back
