Time: Jan/27/2019 (2 months ago)
I’m extremely disappointed in this salon. It used to be my favorite but service and quality has gone down. I got dip nails about a week and a half ago and they’ve already lifted and one has fallen off. I work as a pharmacy technician, this is not a job where my nails are being broken. My first dip nail experience was awful too. I was asking the nail tech questions about my nails and the tech made me feel stupid about all my questions. This isn’t the first time my nails have failed to stay on from this salon. Every time I get a service done here; pedicure, gel manicure, or dip nail, it never stayed on for long. TWO WEEKS IF IM LUCKY. it’s been 21 days since I’ve gotten my dip nails done, not even two weeks and they’re already falling off. I’m extremely disappointed. I will never be coming back to this place ever.
Time: Jan/11/2019 (3 months ago)
I found an Oasis! Great nail salon! Customer service and attention are great! The owner is fabulous, very hospitable with great customer service. My nail technician is Camary, she is the best!!
Time: Apr/01/2019 (a week ago)
So let me start by saying that I rarely post reviews, however, I words could not express how surprised I was by the customer service. So I went for a regular pedicure and dip powder on my fingernails. The nail tech at the time was very nice and attentive, however, by the following day, two of my dip powder nails which are supposed to last 3-4 weeks were already lifting and chipping. I went and spoke to the girl who was in charge that day and she was very confrontational in wanting to know which nail tech did my nails the previous day because she was going to make HIM fix it. Although the nail tech was nice and all, obviously he did not do a good job or maybe was not trained well on how to do dip powder which is why two of my nails we already lifting. For this reason, I kindly asked for someone else to fix my nails. With attitude she carried on to say that she would fix it, however, she would ONLY fix the TWO fingernails that were lifted and chipped. I explained to her that if only 24 hours had passed and two fingernails were already lifting and chipped, the likelihood that the dip powder on the rest of my nails was going to last was not very high and preferred if all nails got fixed. Long story short, and after several interruptions and mean look on her face...she added an extra layer of powder, re-shaped ny nails and fixed them nicely. As she was fixing ny nails, she seemed mad and it was very uncomfortable. I apologized for the inconvenience and explained that I felt bad even going back to complain about my nails and did not want to get the nail tech in trouble because he was very nice. In the middle of all this, she rambled on and bickered with the other staff members about who was going to take the next customer (this all went on in front of all customers at the time). I went with the mind set that they would fix my nails and that was that, however, the way that this situation was handled was totally unexpected. It is a shame because my coworker recommended this place as I always loved how her nails looked and even my Mom went here do get her nails done but after this episode, they basically lost 3 clients. I had every intention to return to this place again had this situation been handled appropriately but WOW, could not believe how UNPROFESSIONAL and UNCOMFORTABLE this girl made this experience. I was shocked, not even exaggerating. I am sorry for the owner, as I met her on the first day I went and she seemed very nice but she probably doesn't know what goes on.
I don't blame the first nail tech, I just feel that those who are newer to this should not be doing dip powder, acrylic, etc. as this requires more advanced skills and customers spend a lot of money on this. The dip powder alone was 35, together with regular pedicure was $58 plus the tip I gace him. So for the money we spend, I expect this dip powder to last a couple of weeks. It's only right.
Unfortunately, I will not return here. Will be searching for another place. FYI, the last thing customers who go back for a nail complaint want is to get the same nail tech again.
Time: Dec/02/2018 (4 months ago)
Friendly staff and great work. I get my nails done with Liz, she's my favorite, but all the nail techs are greatly skilled. The owner/manager, Sandra has a great team, you can tell they have a great work atmosphere, which makes it always plesant going there.
Time: Mar/03/2019 (a month ago)
I have been getting my nails done my whole life and have been doing acrylic/dip for awhile. Sandra who apparently is the owner was the rudest person I have met...I like to come to a nail salon to relax and read with the use of my hands and I preferred not to have my hands wrapped and soaked while I sit there cause that is not relaxing to me at all. I asked nicely if I can do it separately and the nail tech said it was ok but Sanda the manager came and said they can’t do it separately it would take a half hour extra time which it does not and that they wont do it any other way. She was extremely rude and told me I cannot get the service done and gave me a hard time when I was trying to give my sister a spa day. My sister was stressed out the whole time knowing the manager was being rude to me. I have no issues with the staff but i have never had someone give me this rough of a time at a nail salon and refuse me a service when I’m already paying a ton of money for their top of the line services...will not be going back as long as she runs the place. I miss the old owners
