Time: Jul/30/2021 (a week ago)
Let me start off by saying this place is glamorous and the staff make you feel fantastic. They are wonderful and very friendly. It’s best to make an appointment because they are at 100% capacity at all times.
The one thing that really turned me off and will probably never have me go back there again due to concerns about bacteria / fungus is using the callus rasp or “cheese grater.” This was my first attempt at having my nails done at a salon in over five years and it was my last. I wanted to vomit.
Time: Jun/30/2021 (a month ago)
DANIEL. that’s it. That’s the name you need to know in this nail salon. 💅🏻
He was professional, kind, and extremely detailed on my nails. I got what I asked for and beyond.
The service was quick (but not rushed), clean and super efficient. I got a whole new acrylic set in less than 2 hours, including the soak off and hand drawn design.
I believe I paid a fair price for a professional job, and now I know this is a reliable salon, where I don’t have to worry what I’ll be walking out with.
Thanks Daniel, you were amazing!! See you soon.
PD: the girls around me were also complimenting their nail artists and seemed very happy with the results. I didn’t hear any negative comments while I was there, all smiles!
Time: Jul/22/2021 (2 weeks ago)
I love how my nails turned out, Wendy is very fast without sacrificing quality, and I can say this is the best set I have ever gotten. Front desk worked with me on getting me a late appointment, because I work into the late afternoon and and unable to make an appointment in advance. The furniture is gorgeous, and I could tell that the keep the whole facility clean! I will more than likely come back and ask for Wendy again!
Time: May/16/2021 (2 months ago)
I came here for the first time today after a few of my friends recommended them. All I can say is wow!! By far the best nail salon experience and best nails I have ever gotten!! May did my nails and she did an AMAZING job! every step of the way she was meticulous and made sure my nails came out great. The price was also decent for the amount of work put into them and complimentary drinks!! This will definitely be my go to nail salon. Thank you May!!
Time: Jul/22/2021 (2 weeks ago)
I had an unpleasant experience today at this salon that I feel needed to be addressed.
[I want to preface this with saying this is my second time ever at this salon. The first time I was quite shocked when what I thought would be a $65 full set nail service (based on online price list when you book services), I left paying over $110 including $8 for matte top coat. I didn't say anything then because it was my fault for not confirming price before I received services. I liked the work so I came back knowing I would get more transparency when it came to itemized services and pricing before.]
When I sat down with my nail technician, Tony, I asked him to provide detailed pricing as services were being rendered. I also brought my own gel matte polish because I thought it was crazy that I had to pay $8 for a topcoat last time. I told Tony that I wanted to get a design on my nails. He initially said the acrylic refill I was getting was $40. He even told me that he didn't know how much to quote on the design until I showed him something I liked. I picked a color and he painted MY matte polish on my nails. I wasn't really thrilled with the streaky appearance of the topcoat (maybe that was from my matte polish, I hadn't used it before so I'm not sure). Rather than come up with solutions, Tony seemed confused and not very helpful. It seemed like he was upset that I brought my own polish. I still wanted a design but he tried talking me out of it. When I asked if he had suggestions on nails designs or photos he said no. It felt like he was done, so I decided to just leave, streaky nails, no design, $40, right?
Tony starts to write down, $40+$15+$8=$63. Obviously, I was very confused because all he said earlier was $40 for the refill. He starts to explain that the refill is $40, the shape and length is $15, and using MY OWN matte polish was $8 (the same price it would be if I used their matte which as you can recall earlier, if my matte was streaky why not just use yours if I'm paying the same amount?!).
Nowhere in previous conversations was length, shape, or paying to use MY OWN MATTE polish discussed. I spoke to the owner who (although, found me another tech to fix the streaky polish) seemed to be pretty belittling in the process. He said if I had a problem with cost, I should go somewhere cheaper. That seemed to be pretty insulting in front of a waiting area filled with patrons.
The thing is, I DIDN'T have a problem with cost, I had a problem with the deception. Had Tony been transparent initially, I would have had no issues. Other than the streaks, his work is pretty good. The salon has plenty of technicians and a pleasant ambiance overall. Honestly, I don't know if I would return because of the price deception and less than friendly management. Unfortunate experience.
