Time: Nov/10/2017 (a month ago)
My family and i have been coming here for about 6 months and have always loved it despite the fact that they are slow The staff has always done a good job with nails and they have a good selection of nail color choices so to us it’s been worth it. We come every 2 weeks and typically spend about $195 sometimes more, including tip. We came in Wednesday night 11/08/17 and got pedicures and fill ins. Thursday morning 11/09/17 my nail broke, literally while i was sitting on the floor on my phone. i was to busy Thursday so i said i would go today (11/10/17). i get there this morning at 9:31, they open at 9:30am. The owner proceeds to tell me that it’s $6 to fix my nail and that it was my fault that my nail broke. i said “excuse me” shocked that she had the audacity to tell me a broken nail less than 24 hours later was my fault and she repeated it. She then says i have long nails so it’s my fault. I’ve had long nails for as long as I’ve been coming there and this is my first broken nail, so that makes zero sense and this set of nails are the shortest I’ve ever had since being there.. i said thank you for saying that and left. i sat in my car and felt like i needed to go back in and let her know that she lost business based off that and that’s what i did.
i walked in and told her that it wasn’t about the $6 but the principle, for my family to be regulars every 2 weeks she could have easily ate that $6 because in 2 weeks we would have been right back she more money and in 2 more weeks and thus fourth. She kind of shook her head as if she didn’t care and that’s fine. Just as long as she remembers when we know longer show up that she lost business over $6. My family will never return here and i will post this review everywhere.
Time: Sep/28/2017 (2 months ago)
Not even one star! I will NEVER patronize this business again. I was a loyal customer for years until my daughter was here a couple of months ago and told me one of the male nail techs had a very offensive conversation as if she was not even sitting there. He asked a white lady if she dated black men, she said no and he said good because ALL black men are thugs and wear their pants off their butts. As if that wasn't enough, I took my youngest daughter there today based on the convenience of the location to my house and as I walked in to pay, a caucasian lady warned me that I should not pay for any service after she listened to how they talked about their customers. She understood their language and was appalled by what she heard. I will NEVER spend another penny at this place and hope you read this post and understand how upsetting it is when you go anywhere, spend money and they think they've made it to the point where they don't have to provide good customer service in this country. If they closed the doors today, I would say that they EARNED IT.
Time: Oct/21/2017 (a month ago)
They usually do and ok job because today they really thought I was going to pay $70 for a service I get every other month (I didn’t pay it). I asked the nail tech (owner) when did they go up on their prices but I never received a valid answer. Right day but wrong female. I was trying to remain civil but don’t play with my money. I’m done with this place.
Time: Apr/14/2017 (8 months ago)
First time going to Modern Nails. The wait was a little long, waited about 45 mins but it was Good Friday before Easter so understandable. They did a nice job. I got a gel manicure and she shaped my nails to almond shape no charge. I also received a hand massage and a back massage with the hot rocks when she was done which was unexpected but wonderful. It's hard to find nail salons these days that even remember to do a hand massage at the end. I appreciated the time she took with me and my sister. My sister received a pedicure and I saw the lady giving her a massage too, very thorough, not rushing even though it was closing time. The place needed to be swept a little bit and cleaning the desk off in between clients but overall a good experience. I will come back.
Time: Sep/11/2017 (3 months ago)
Horrible customer service. Extremely rude lady every time I go. The only reason I've been more than once was by mistake as I'm not familiar with that area. Never again though. Only reason I gave one star is because I can't do zero. Worst nail shop in Indianapolis I've ever been to.
