Time: Apr/21/2019 (a year ago)
I hate to give a negative review to any business but hope this will be constructive criticism forcing the owner to improve & grow her business. I live in the neighborhood & every time I go for a mani/pedi it’s the same unpleasant atmosphere. Every employee engaged in personal conversations, yelling across the room to their coworkers without any regard for the customers. This Sat was particularly bad. It never stopped for an hour. The poor customer next to me was trying to relax with a shoulder massage while her employee was screaming over her head to a person across the room. I come to a “spa” (& pay Montana Ave prices) for a calm, restful experience. And the entire place smelled like cooked fish, at 9:45 am! I will not return, there are plenty of other options on the street. Their one & only “pro” was opening at 8:30.
Time: Aug/05/2019 (a year ago)
40 bucks for a gel manicure ????? Never going there again. Much nicer and cheaper places in Santa Monica. I should have known better then to go there but I was in a hurry and it was close.
Time: Jun/03/2019 (a year ago)
The worst service I've ever received at a nail salon. I brought two friends with me and mistakenly went here without checking the reviews. The only reason I went here is because my eyebrow place is next door. HUGE mistake. I should've known when I asked if we could walk in on a Sunday afternoon, but whatever.
Friend #1 - had acrylics on and wanted them off. She then wanted to get gel. They did not listen and instead of taking off the actual acrylic, she just filed it down and cut it really short (the literal opposite of what she asked for) then when the second lady stepped in she was completely rude about it.
Friend #2 - got a pedicure and met with so much attitude. Then when she asked if the nail tech to help put her slippers on so she wouldn't smudge the nail polish, (the nail tech) she threw a fit about it and said she "doesn't do that stuff". Welp, every nail salon has always offered to put slippers on to preserve their work, clearly they don't care here.
Me - she forgot base coat, did an ok job but was rude to me when I politely declined the extra services. Then when I went to go tip her she huffed at me. WTF? She really didn't deserve that 20% tip and then to be so rude when I gave it to her? Insane!
STAY AWAY!!!
Time: Feb/27/2019 (2 years ago)
Cash only but they do not tell you before a service is rendered. $40 for a gel manicure? Seems high. I waited five minutes before anyone gave me attention/said hello, And the salon was completely empty. I realize I was the only customer in the salon, but I find it rude to speak in a language that the customer does not speak.
Time: May/20/2018 (2 years ago)
My favorite nail salon! Everyone who works at Tracy Nails has been there for many years. They are skilled, kind, And they are clearly love their work!
