Time: Aug/07/2018 (a month ago)
Kim is great!!! The owner and the other employees r extremely nice and very polite. Despite some not so great reviews, still check this salon out. They do very nice work and they r Knowledgeable. Unfortunately u can’t always please everyone. I always believe there r 2 sides to a story then there’s the truth. Sometimes negative reviews come from negative people. Check them out and decide for yourself. You won’t be disappointed. We all make mistakes, and mistakes can be corrected.
Time: Aug/29/2018 (3 weeks ago)
I would advise you to have an appointment if you are in a rush and do not feel like waiting. They get busy and most people have appointments, so walk-ins usually have to wait (which is understandable). The salon is very clean and have a wide range of color options. Their prices beat the competition when you get chrome or dipping powder. Staff members are friendly and thorough with the services provided. I would recommend Ola anyday.
Time: Aug/08/2018 (a month ago)
Deleting my positive review. After being a regular customer here, I came to my 10:30 appointment they let me wait until almost 12 and then proceeded to do a really sloppy job. I had 2 different people working on my nails while they were in between doing services for others.. super disappointed.
Time: Aug/11/2018 (a month ago)
I came in today morning and asked if anybody is available to do a pedicure, they asked me to wait 15 min. To make the story short I have waited 45 minutes if not even more, and they said they are to busy to take me at that time. This place is just a waist of the time.
Time: Aug/13/2018 (a month ago)
Horrible customer service. Walked in and was not acknowledged. There was a blonde girl working on someone's nails. She could have said hi at least. Sat down and waited for a little bit. At that point, I believe the owner came out. Again, no acknowledgement. After waiting for a bit more, I walked out. Before leaving, I gave both the blonde girl and the owner a suggestion. They both need to work on their customer service skills. Learn to greet the clients and ask what services brings them in today. Not that hard. Owner said, "oh sorry."
Edit: Nice response, owner. Not owning up you and your employee having bad customer service skills. Like I said, I sat there for a while with no "hi" or "someone will be with you" or something. Your employee could have said a simple hi when walking in. It's not that hard. Learn some basic manners. Went to LA Nails and they were amazing.
