Time: Nov/11/2018 (2 months ago)
I experienced the worst and I mean the worst customer service at the Pharmacy area yesterday. Liz and Kate should be terminated. As a loyal customer to CVS for over 25+ years, I can guarantee you all that because of these two ill trained employees I will be taking my service elsewhere. Saddest part of it all is that I was in Shop Rite venting after my encounter with them and others in the community knew exactly who I spoke of. Their behavior does not reflect the professionalism of the others that work in that department. I am so disgusted that I filed a formal complaint. 1-800-Shop cvs
1. Rude/condescending, throwing up hand, eye rolling
2. Walked away from counter
3. Refused to cash me our- pharmasist had to ( both Liz & Kate)
4. Blatant disrespect
5. Poor communication skills.- did not contact me to let me know price change
Time: Nov/06/2018 (2 months ago)
This is the ABSOLUTE WORST CVS!! There is always a problem getting medication. I just called over and the girl who answered the phone was rude and bothered. She wanted to know what medications I needed today. HOWEVER some doctors just prescribe Meds and you don't know how many meds or what they are, as in my case. They send them to the pharmacy. This seemed to bother her immensely which leads me to believe that she has no clue how to work the system. She should be able to look up this info in her computer! She told me she could not. Ultimately she made me feel like I was bothering her and even mentioned how she sensed she was getting an attitude from me. Of course I was annoyed she couldn't find my VERY IMPORTANT MEDS. This pharmacy needs new leadership that can live up to the CVS Brand to train and hire great employees.
Time: Sep/20/2018 (4 months ago)
I wish I could give a negitive star to this place. I was just recently in this location because I had to get a perception full. I normally deal with rite aid but sadly no rite aid around had the item
I needed. They called this CVS to make sure they had it in stock and then faxed over the order. I then drove 35 min one way with a fever over 100 to pick up my prescription. First they tell me they didn’t get it. I then call my rite aid. They said they did and that it was faxed. The kid behind the counter goes “oh a fax” and sees it. I then asked him if they needed anything. The kid told me no. I hung up the phone. Then the pharmacist (with out acknowledging me) says to the kid “I can’t fill this, tell her I need to call and get verbal authorization”. I’m sorry. You clearly see I’m extremely sick. There is zero compassion from either the kid behind the counter or the pharmacist. The kid then asked me to leave and come back in a half hour to an hour. This experice by far is terrible. When someone is sick they don’t need to be treated like they are a nusance.
Time: Jan/23/2018 (12 months ago)
incompetent people to the fullest. You got physicians who don't know what they're doing And don't know how to read bottles before giving it to customers.
Time: Aug/23/2017 (a year ago)
Clean store with super friendly and helpful employees
