Time: May/02/2019 (2 months ago)
I came to this spa by recommendation of my friend and her family, I received a top of the line Pedi and Mani treatment. The staff of VERY knowledgeable of their profession and EXTREMELY friendly and listens to your Pedi and Mani wishes! I will come back and do recommend this spa!
Time: May/19/2019 (a month ago)
This review is mainly about an employee (or manager?) in this salon, not the rest of the employees who seemed like lovely women who did a great job. I went for a gel refill about five days ago. All was going well until my nails were painted, set under the light, and the top coat went on. They hadn't dried entirely and were miscolored, bubbling and looked terrible when the topcoat was applied. Henry, the guy doing my set, ignored them, and I had to request one hand to be re-done. He didn't answer, grabbed my hand and began to shave off the polish. He was handling my hand really rough, didn't make eye contact and started saying to me that it was my fault the polish didn't set. I asked him how it was my fault, when I put them in the UV light for the full length of the timer. How is it my fault when my job is to have a hand? He kept saying it was my fault and was VISIBLY angry. I left STILL dissatisfied, because I didn't want to ask for the other hand to be done after being treated so rudely though the polish looked awful. I have never been treated like this at any nail salon. I planned to get a pedicure as well but decided to skip that as I was so uncomfortable. I decided to stick out the next week with ugly nails and find somewhere else for the refill- until two days after getting the set 2 nails chipped! I've worn gel for 2 weeks with no chipping or scratching whatsoever. SO I called to explain and see if I could get in for a re-do at no cost, without Henry. A guy answers the phone and I asked to speak to the manager. He said no manager available, I asked his name, he said he had no name (???) he was just someone who worked there. I said you have no name!? I'm just asking with whom I'm speaking to, and he refused to answer. I proceeded, and said I had a set done a couple days earlier by Henry. He said there was no tech named Henry!!! I let it go. Told him the date and time I went in and he said 'Oh that was me who did your set'.... Went in for the free re-do, which I give credit for by adding one star to make two. However, IT WAS HENRY! The same guy who denied Henry worked there, was Henry on the phone with the nametag HENRY on his lamp, as I remembered it just a couple days prior. He unfortunately ended up doing my re-do and as he was shaving off the polish, working fast and frustrated, he chipped and cracked the gel coat. He was about to put polish on and I had to stop him and ask for him to cover the chips and cracks with fresh gel- to which he proceeded to blame me for! He said my set was old, when it is in fact just a couple weeks old, and the gel he cracked was what he set the other day. Without going into it I made it clear I was not trying to be difficult, I just wanted to gel to look proper! All this over a simple mistake of the gel coming out weird- for whatever reason! Could have been handled with a smile and happy to-re-do, takes ten minutes, customer leaves happy! Highly unprofessional, extremely rude and passive aggressive, and even lied to the customer about names of employees. So weird beyond words NEVER going back again at the chance Henry does my set.
Time: Jan/26/2019 (5 months ago)
This my third time coming to this nail salon and I feel like they truly discriminate against certain people. Every time I come here it’s like they’re forcing you to get their gel set if not they’re not really interested in doing regular full set and their whole attitude shift. This time I walked in at 6:42pm and keep in mind it closes at 7:30 pm and there are no waiting customers in front of me. The man seating up front says something in Japanese to the main lady that sits up front. She ask me what I wanted done. I said just a regular full set. Her response to me that it’s going to take too long for your nails to dry so we can’t do your nails. I said it’s 6:42, what do you mean it’s going to take too long? The lady, it’s going to take about 10 minutes to dry your nails. I’ve been getting my nails done for over 20 years and I have not ever been to a place where drying your nails would be a problem. This place has the worst customer service and I’m going to report them ASAP. I would not support a business that has no gratitude for their customers and especially when you’re paying them for their service.
Time: Nov/12/2018 (7 months ago)
I’ve been going here for awhile and I have always had great service. They perform a really good job at fair prices. Staff are always friendly.
Time: Mar/03/2019 (4 months ago)
Very good service. Job done well. Clean and nice looking place.
