Time: Jul/03/2018 (a month ago)
Since moving to Bergen County, I have been going to the spa periodically for services. I recently had a massage and it was excellent. The therapists and technicians are exceptional and always accommodating. Which is the primary reason for going. However, with regards to the "spa" factor, the facilities and support staff services (not the therapists and technicians) at Riverside need improvements. I have filled out the surveys after visits and have yet to receive a response. Sometimes when entering one is not greeted and there is a hesitation and near reluctance to direct people as to what desk to check in. Once there, there is little communication. The transition between services is non-existent. The staff need better training in communication and creating a better, more welcoming affect. The men's room needs work. The main shower had the hand held apparatus completely missing with a hole in the wall. There was only the ceiling rain shower head working. There is mold in some of the grout lines in said shower and there are rusty shower curtain rods, door frames, etc. The facilities need better maintenance and upkeep for the steep prices for services. Unfortunately, the latter takes away from the former great experience of the therapists and technicians--which I have found to be stellar. Unfortunately, I cannot recommend this spa to friends.
Time: Jun/20/2018 (a month ago)
Amazing. Went late afternoon on a Friday and was not crowded at all. Everything is modern and clean. Had a facial with Gabby and it was life changing, she knows skin and really cares about personalizing the experience. Have seen a huge difference since going and my skin feels great. Efficient and friendly staff all the way through. Can't wait to go back!
Time: Aug/13/2018 (in the last week)
I booked two 'day of luxury' packages for me and my mom to spend my birthday. Our experience was just ok, especially considering the price tag. We both felt rushed in between all of the services... our therapists seemed more concerned with getting us to the next service appointment rather than allowing us to actually relax and enjoy. The manicure and pedicure was our least favorite as well, they didn't do a great job cleaning our cuticles and the nail polish was chipping on the same day. I wouldn't make a special trip here again.
Time: Mar/04/2018 (5 months ago)
The service was amazing. My massage therapist Kim was perfect. Talked when I felt like talking, was quiet when I needed to be in my own place. The massage she gave me was the perfect amount of pressure. Facilities were super clean. We had lunch in the Tranquility Room. It was delicious and the service was great!
Time: May/19/2018 (2 months ago)
I hate to leave negative reviews but I have to warn other customers.
I had a facial with Veronica and it was awful. She is very rough and careless. She left so many red marks on my face and I had blisters formed next day on my face due to excessive pressure she applied during extractions. My skin is so much in pain and it's gonna take some time to heal now. I get facials regularly, at least once a month and never had such poor experience. I can't stand the fact that I paid someone to harm my face. Stay away from Veronica!
