Time: Jun/08/2018 (2 months ago)
My mother and I went to this salon several times for manicures. The third time we went was the problem. After about three days the nail on my middle finger started hurting worse and worse. I was working 12 hour days and had to work five days in a row. I didn’t have time to go to the salon. I soaked my finger in acetone to try and see what was going on. My nail was about halfway full of a fungus. I didn’t want to tell anyone because I wanted to give the salon a chance to fix it and my mom enjoyed finally getting her nails done. About three weeks later my mom went alone and she told me how her nail tech told her to leave her purse on the floor and go wash her hands. She picked up her purse and put it on her arm because she didn’t feel comfortable leaving it in the front while walking to the back to wash her hands. The owner, Kim, jerked her purse off of her shoulder and set it back on the floor and pointed to the sink. My mom is 76. My mom told her she was taking her purse with her. No one talked to her the rest of the time, but the techs spoke in their language making my mom feel very uncomfortable. I called about my finger and Kim told me she didn’t believe me and I could go to Google and look at her reviews and see they were good. I told her I was trying to handle it in a civilized way and didn’t want to give her a bad review. She said “I have many good reviews. I don’t care.” My husband had bought us both gift certificates, but due to the issues we had we went in to discuss Kim just giving us a refund and we would be on our way. She told us she never pulled the purse of my mom’s arm as my mom was explaining to her what she had done. I showed her my finger and she said she would only believe it if I went to a doctor. She refused to give us a refund and walked away from us. I had no intentions of writing a review of their terrible customer service, Kim’s rude behavior to my mom and the fungus I got from them, but her lack of professionalism and her refusal to acknowledge the issues made me want to warn others.
Time: Jun/05/2018 (3 months ago)
Horrendous customer service with a good clean case of fungus to boot. I bought my mother gift certificates here, and they were only too happy to help me spend my money. However upon realization that my mother received a fungal infection after her last experience, we asked for a refund. We were told “no” called “liars” and when we said we’d be leaving bad reviews, we were told that she “didn’t believe us.” It was an insane experience where my mother got a fungal infection and got called a liar on top of it. No apology and no remorse. Just pitiful.
Time: Jun/05/2018 (3 months ago)
Can’t imagine a place with less customer service and a less sanitary environment.
Time: May/16/2017 (a year ago)
I go here often, my nails always come out really good, but if you don't ask for a receipt and you're using a card they charge you extra. Also most of the time they aren't very friendly either. The last time I went I told the person that was doing my nails what I wanted and they didn't listen to what I said at all and did what they wanted. But like I said my nails always looks great when I leave.
Time: Apr/24/2018 (4 months ago)
They are ok, not the friendliest though!
