Time: May/17/2018 (3 months ago)
DO NOT GO HERE if you want professionalism, or a salon that actually VALUES their clients. I've been spending my money at this salon, and consistently tipping 25% for a long time. Hundreds of dollars, and I've referred many people. I've posted compliments on social networking and photos of the manicures I loved. On a few occasions, though, I was unhappy with the work, and of course said so, just so it could be remedied. It is normal for a client to have their expectations met and it should be OK for a person to say if they'd like a few things done better. A client shouldn't be 'punished or scolded' for expressing some concerns. Especially when they are loyal and happy enough with the work to refer people. However, when I called to schedule a pedicure, the extraordinarily unfriendly salon owner suddenly refused to book the appointment, without any previous mention of any issues. The last service I got there was a joke - the guy literally could not even cut my toenails correctly. I'm dead serious about that. Much less do a pedicure, and he had no clue how to properly do my acrylic nails. The last time my daughter had an appointment there, a different guy never even bothered to show up, and left my daughter waiting for 40 min past her scheduled time. On the phone, the owner, Vicky, proceeded to give me a ten minute lecture why my concerns about the quality of the work done, were a bother to her and her entire staff. She made hugely exaggerated statements about my complaints, and flat out lied by saying I've never once been happy with my nails. I would NOT go back again if I were the unhappy with it, nor call to schedule a pedicure.. Duh! If you're scared of clients having standards and expecting you to be good at your job, charge less, and use the low price as the excuse for subpar work. And don't expect to stay in business for a long time! That kind of attitude about customer appreciation will run ANY business into the ground eventually, no matter how high your prices are! I give them a year tops, to last in Centennial, after leaving Cherry Creek. If it were just my complaints, that's one thing. Unbeknownst to the owner, though, a few of the friends I referred have complained to me about the salon. Obviously it is not just me being "difficult." Plenty of people have the same complaints I do about Lush Nail Bar. I'm sure the owner will write some kind of fake, "caring" reply, or nasty response to this review. But let me tell you, avoid this salon at all costs if you want to go to a place where client's are appreciated for their business, and are welcomed to express any concerns they have. The entire phone call today with Vicky was utterly absurd! Furthermore, if you are going to yell at your husband horribly, I suggest you do it at home. The first time I was at your shop, you were going off on him in front of everyone. So much so that the person doing my nails tried to make light of it, because it was awkward AF. Take all that money I spent at your salon and get some marriage counseling, so that you learn how to keep your personal mess out of your workplace. Extremely unprofessional!!!
Time: Apr/29/2018 (3 months ago)
So the guy who gave my pedicure was super cool and personable but he scrubbed my feet raw! I didn’t have rough feet to begin with and now there’s a spot on the side of my big toe that stings so bad and is red and raw from being scrubbed so hard. I realized he was being kind of rough as it was happening but I tolerated it because I just figured I was being a sissy. Nope! My skin stings sooo bad now and this has never happened before. I also could have done a better job polishing my own toes at home, just sayin’. Other than that, he gave a great foot and leg massage, so thank you for that.
Time: Feb/25/2018 (6 months ago)
I’ve been going here for a few months now and have recommended them to all my friends. I always see Erin and she produces great results for me each time - manicures so pretty that people don’t think my nails are even real!
Time: Mar/17/2018 (5 months ago)
This place is amazing. I moved here 2 years ago and haven't been able to find a place until I came here off a recommendation 3 months ago. Thi is one.of the best NAILTOLOGISTS I've ever had. I go every other week and he never lets me down!!!
Time: Feb/10/2018 (6 months ago)
Super happy that our Disney nails turned out exactly as we had pictured. Erin did a wonderful job and was super friendly. Will definetly be back
