Time: May/15/2018 (2 months ago)
Very clean and professional. They do excellent work. I go there frequently and am always happy with their work. Kim is awesome.
Time: Jan/23/2018 (6 months ago)
So I got a gift certificate from my mom for my daughter and me to come here for a mani-pedi. It is really close to my house and I was excited to use the gift certificate. Unfortunately, it wasn't a great experience.
I called to make a reservation for me, my 9 year old daughter, my mother, and my sister to get mani-pedis. I understood that was a lot of people for a small space, and I prepared for taking back to back appointments because of it. We just wanted to spend time together. I was told that we could all arrive together and that we had back to back appointments and would be taken when there was availability.
My mom and sister took the first appointments and my daughter and I arrived 20 minutes in and came back to chat with them while they were being worked on (the entire point of making reservations together.) While talking with them, a specialist came and took me for my pedicure, right next to my mom.
Here is where everything started to fall apart. The specialist working on my mom spoke sternly to me saying that I didn't have an appointment until 5 (it was 4:30). I reiterated that we had made an appointment all together and that we were told we'd be taken as availability permitted, which was fine, and that we were told to arrive all together. The two specialists then started to argue in front of us. It all seemed very unprofessional. One lady kept asking if we were together and the other kept insisting I needed to wait until 5. I was confused and I felt very uncomfortable.
The kicker was that when we went to pay, our gift cards (that were filled out to specify what they were supposed to cover and were purchased from the owner) didn't cover the services. We had a gift card for a child's mani-pedi for one amount, and another for an adult mani-pedi. They asked me repeatedly how old my daughter was (9) and then I was told that the amount I got was only for 5-7 year olds and that there was a different amount for older children. Not the same price as an adult mind you, another children's price.
When my mom (who was right there) explained that she had purchased them from the manager and had told her the age of my daughter and was sold these gift cards accordingly, no one cared. So I ended up having to pay. It all seemed really shady. My daughter is big for her age and it felt like she was being treated unfairly for it. Every other place we've ever been had a child's rate and an adult rate. Period. Prorating by age is ludicrous. The customer service there is horrible.
After the fact, I called up and asked what the price for a child's mani-pedi would be for a 9 year old and was told a different price (different from both the amount on my gift card and the amount I paid... in between them!) I think they make up prices on the fly.
Time: May/24/2018 (2 months ago)
Time: Mar/05/2018 (5 months ago)
