Time: Feb/06/2017 (a year ago)
I liked the salon. I found the staff to be polite and the hair cut I received was a "cut above" most. My only complaint is that it is costly. Nearly $200.00 for a cut and color is a bit steep for my wallet, especially since my hair needs colored every four weeks and my hair grows out fast. The higher the base price the higher the tip is "supposed to be." Personally, I think. this "tipping" has gotten out of line. The tips alone are almost equal to what. I use to pay for my cut and root color up North. Gratuities have lost their meaning and purpose in my opinion. They are no longer what they were intended to represent and have become an "entitlement." Just post the fee you expect to be paid up front, and if you receive additional money on top of the stated price, then take it as a symbol of added appreciation for a job exceptionally well done. Establishments have the nerve to post the amount of gratuity they expect, thus negating the meaning and. purpose of the tip to begin with and becomes part of the expected fee for service. I personally resent it. It negates the good feeling I receive when being told what to give for exceptional service whether the service was good , Medioker or no existent. If you expect $125.00 for a service, post that price. Do not post $100.00 with an expected additional $25.00.
That said, I still would recommend. this salon based on my initial experience. I was happy to tip because my service was very good, but it still leaves an unpleasant feeling when it is expected. We teach people how to treat us, so it is the publics fault, and it is my fault since I represent a tiny portion of the over all volumn of customers who are teaching businesses that it's fine to tell us how much over and above the posted price for services we will pay. So shame on the public and shame on me. If you agree with my theory, then think about "teaching" businesses something different than you are teaching them now and stop blindly paying 25% more than the posted and expected price.
Time: Aug/04/2016 (a year ago)
Have been going to Lily for many years and the salon is clean, friendly and prices are reasonable.
Time: Aug/06/2014 (3 years ago)
I will NEVER EVER patronize this business AGAIN! The male store owner is a rude, arrogant jerk!
I went in at 3pm on a Friday, to avoid the weekend rush, they told me it would be a 5-10 minute wait for a pedicure, which is the standard time quote nail salons tell you, so they don't lose a customer. I knew It'd be closer to 20, based on the fact that the techs doing pedis looked like they JUST started on their clients. 30 minutes later, I asked the receptionist, if it'd be longer? She looked at male owner and he said "20 minutes", I said, "Look I'll go and come back. just next time, be honest, so I don't waste time, I could of gotten other things done". I left and came back in 20. I asked again, if they were ready? I heard the owner say, "Just put her in the water". I told him, "I don't want to be in the water for another 20 minutes, is there someone ready now?" He yelled and said, "Why you making this hard?" I was shocked, and said, "I'm making this hard by asking a legitimate question? and Why are you raising your voice at me, I'm not yelling at you." He looked at the girl whose nails he was doing and said, "AM I YELLING?". I was appalled! I told him, " It was unprofessinal to involve another customer in our conversation". He kept being rude and said, "Are you getting your nails done or not?", I said No! not anymore. His wife came over to diffuse the situation and offered to do my nails. I told her" no, I'd rather not spend my money here now". She said, "He said sorry". I said, "really, I didn't hear that?" And asked the man if he was sorry? He yelled, "Sorry for what!". I said OK, thank you for confirming that I was making a good decision to leave. His wife asked me to stay again, and said, "He's like this, he even talks to me like that." I told her, "you chose to marry him, but I refuse to PAY to be mistreated!" ...and left.
I complained to the Gardens Mall management and got an apology from them, but they said there's nothing they can do, besides tell him about my complaint. SMH
Time: Sep/11/2013 (4 years ago)
Do not go here!!! They are over priced and I just had my nails done spending 90.00 there and my pink&whites are all cracking and popping off. I have never had this happen to me and I have had a set of nails on for years now. Terrible service and the nail lady was really annoying. DONT GO HERE!!!!!
Time: Sep/22/2012 (5 years ago)
Horrible! $25 for a 10 minute pedicure which they just rush through. Don't waste your money!
