Time: Jan/31/2019 (in the last week)
I had a good experience the first couple of times I came in. But this last time, the nail tech put a gel top coat over regular nail polish and I think we were both unaware of what would happen. Basically my nail polish bubbled up and looked horrible after I left the salon. So I called the salon that same day and they said to go in when I could and they would fix my nails. I went in the next day and they tried to charge me more for gel nail polish. It’s poor customer service. How do you mess up someone’s nails and then charge them more to fix them? The lady acted as if what happened was my fault. I would’ve had to pay $17 additional to the $63 I had already spent the day before just for them to get my nails the way I wanted them. So instead of doing that, I ended up just getting regular nail polish and opting not to go there again. I was a returning customer and planned to stay. This place would’ve made approximately $100 a month or more from me. And over $17, they lost a customer.
On a side note, I absolutely appreciated Delisa (I think that’s her name). She fixed my nails and was so sweet and if the place was ran by her, it’d be a 5 star place no doubt. She actually went as far as to tell the lady up front that what happened wasn’t my fault and they should give me complimentary gel for my troubles. She was great! But management is stingy. They want money and money only. So the basis of this review is if they mess up, expect to be blamed and expect to pay to get it fixed. Don’t expect them to go out of their way at all to make it right.
Time: Oct/07/2018 (3 months ago)
Joseph is literally the best hair dresser ever. He's friendly and absolutely HILARIOUS. He did an amazing job on my hair. I will definitely be coming back.
Time: Jan/28/2019 (in the last week)
Erica is AMAZING & the Staff is super sweet and put up with my quirks about how I really don't like to switch techs. I usually make an appointment & I'm in & out.
Time: Jul/07/2018 (6 months ago)
Never a bad experience here! The owners are great, the experience is great, the service is great!! Amera fixed my nails that had been BUTCHERED by another shop. She did them EXACTLY how I wanted them to begin I! The shops' prices have gone up over the years, but you definitely get what you pay for here!
Time: Jan/26/2018 (a year ago)
Each time I’ve visit the royal day spa was a great experience. When entering the establishment each employee greets you with an introduction of how are doing and how can I help you? They offer appointments that fits your schedule and convenience. The atmosphere is phenomenal especially after a hard days work. The music is diverse whereas, everyone is comfortable and yes, I would recommend this establishment to anyone that’s looking for a clean, respectful, and upscale services. This is your one stop shop.
