Time: Jun/26/2018 (2 months ago)
Not only are the providers here competent and skilled, but they are also personable and communicate clearly. I have seen many eye care professionals over many years. These are the best by far.
Time: Aug/02/2018 (a month ago)
I was given another patient's SSN and address!
I've had two appointments within the last two years, and both have been challenging dealing with the front desk. Both years I tried to schedule my annual appointment by using the link in the email they sent me, but it still "doesn't work" and/or someone is not monitoring it properly. I waited over a week to receive a call, but I ended up calling the office to schedule the appointment. Although I arrived on time, I waited over thirty minutes to be seen by the doctor (and during my wait, I watched him walk through the front door.) The technician ran me through the typical tests, said my eye prescription didn't change, and gave me a set of trial contacts with the same prescription. Dr. Haubert saw me and did not mention I was getting a new prescription. My new contacts came in the mail with the new prescription, and I called the front desk. I expressed my frustration over the discrepancy, as well as needing to call the same day as the appointment for not receiving saline solution and the wrong rebate code. Why would't I be provided a set of trial contacts with the new prescription? The optician, who had checked me out the day of my appointment, stated she gave me the correct rebate. I told her I had to call the same day and I was provided the correct rebate code over the phone. She still insisted she gave me the correct rebate, but it was actually for new users of the product, which did not apply to me. She said she'd have the doctor call me in between appointments but he was not currently in the office. I said OK.
08/02/2018 Still waiting for this to be resolved one week later, I called the office stating Dr. Haubert has yet to return my call to discuss the discrepancy between prescriptions. Leslie, at the front desk, told me the doctors do not make patient calls, and the optician I previously worked with will return my call when she gets back from lunch. I looked at my receipt to find the optician's name, and I realized she gave me my receipt as well as another patient's receipt with THEIR SOCIAL SECURITY NUMBER AND HOME ADDRESS. Leslie told me my optician was Tanisha and she would return my call. I asked Leslie when Dr. Haubert would be in the office today, and she asked if wanted to schedule a contact lens fitting appointment, to which I replied no. Leslie told me Dr. Haubert would not be able to see me today or between patients - that I would have to schedule an appointment for another day.
Tanisha called me a few minutes later stating she told a rep to call me a week ago. I stated no one has returned my call, and that I received no voicemails. I asked Tanisha why she told me Dr. Haubert would call me. She stated Dr. Sponseller calls patients but Dr. Haubert doesn't, and she didn't know that. Tanisha did not provide a resolution.
Later, Tanisha called and said they would change my prescription back for me. I said, "I don't understand what's going on here. I'd like to know what happened at my appointment. What is my prescription and why was I given two different ones?" Tanisha said she'd talk to Dr. Haubert. He finally got on the phone. I was given the following explanation, "Your prescription changed, but it didn't." He told me that my right eye was "over-corrected - probably since 2016," even though the first time I visited this office was 2017. Bottom line, I asked him why I wasn't told by him that I was getting a new prescription, and why didn't I get trial lenses. He said he should have told me, and I should have received a trial pair. I also mentioned I was given ANOTHER PATIENT'S SOCIAL SECURITY NUMBER AND THEIR ADDRESS. He stated that Tanisha probably accidentally picked it up off the printer. There was no apology or expressed remorse from Dr. Haubert. I mentioned the struggles for two years with online appointments to which he replied, "Yes, we need to get that figured out." So, I had to make another trip to Eye Care One to pick up the correct trial lenses and contact solution. Absolutely terrible customer service.
Time: Jun/28/2018 (2 months ago)
Nothing bad to say! They were flexible on appointments. I was first appt for the day, I was in and out within 45 minutes! The staff was friendly and instead of having my eyes dialated I opted for the imaging of my eyes. $30 and I didn't have to deal with the issues after dialation.
Time: Jun/15/2018 (2 months ago)
Very friendly staff, thorough, knowledgeable about my insurance. I felt very well taken care of!
Time: Mar/01/2018 (6 months ago)
Every time I go for a check up, the staff is always pleasant. The physicians make sure they talk about every concern you may have.
