Time: Aug/12/2018 (a month ago)
Very clean and quality service. Ann does an amazing job. Mani & Pedi best ever. Very friendly atmosphere.
Time: Jun/18/2018 (2 months ago)
I arrived at my appointment on time on Friday. I was asked to select my nail color and then have a seat at a station. I followed these directions and waited about 10 minutes to be serviced and when no one came over, I got up and asked the receptionist when I could be serviced. She said that someone would help me soon. I sat back down and waited another couple of minutes before a nail tech came over. I asked her if she was able to file my nails in a certain shape and she said no because it wouldn't look good, with an attitude. I simply told her, "Whatever, that's fine. I will just get square shape." I proceeded to listen to a video on my phone, not disturbing anyone. She stops removing my nail polish from my nails and informed me that if I "am unhappy then I don't have to get my nails done there." In disbelief and confusion, I told the tech I do want my nails done and I do not understand what her issue is. I put my headphones back in. A few minutes later, a gentleman came over and started talking to her in a different language. A few moments later, after removing a headphone, he tells me that I, the customer, needed to leave because the technician didn't like my attitude. The gentleman and I went back and forth because I did not believe I should have been asked to leave. I was not bothering anyone. I left the establishment, but after realizing she had taken my polish off already (i.e. already started services) I went back into the salon. I told them that someone there needed to do my nails because they already started. He offered to put back on the previous polish color, which makes no sense. I then asked when the tech Ellen would be back, she normally does my nails and always provides a great experience. He offered to make me an appointment with Ellen on Monday. I advised that he stopped talking to me because I already made an appointment, showed up on time, and was asked to leave for no reason. Ellen then came up to the front of the salon. She fixed my nails for me, but I had to wait.
Time: Jun/25/2018 (2 months ago)
I walked in for a pedicure on Monday, June 25th and had a bad experience. I have been to this salon before a couple of years ago and did not like it much, but I wanted to give it another chance. I am upset that I did. The receptionist at the front desk told me to pick a color in which the nearest section would cost extra and the furthest would be at regular price ($35). I chose the latter section because a $35 pedicure was already a lot to pay when other salons in Indy will do it for $20-$25. I sit down and the woman tells me it will be $5 extra for the polish I chose because it was OPI but there were several other OPI polishes from the second “no charge” rack. The woman who serviced me was nice but she rushed through the pedicure and skimmed through some areas like exfoliating my feet. This was honestly the fastest pedicure that I have ever had in my life. The woman massaged my feet and legs for a long period of time, but I really wish she spent time in areas that mattered. Part of the reason why she started rushing was because another customer walked in wanting a pedicure and it was only 3-4 of them working. Because she was working quickly, my toe nails were not even, feet soaking wet, and the polish was swiftly put on. She had to go back over each toe with acetone because she got the paint on my skin. The worst part about this visit is that the woman was extremely rough during the entire service. At times it was painful, she would shove my feet, and push them back into the basin. I much rather have waited on the place where I really wanted to go (The Polish Bar). I spent $35 on a service that I could have done myself because it was not professional. I won’t ever come here again.
Time: Jun/09/2018 (3 months ago)
I hate leaving bad reviews but I have to talk about my awful experiences at this salon. Today is the 5th time I have been to Oasis and 4/5 times have been horrible. I’ve seen different people every time and the only person who cares about their job is Ellen. She was so sweet and took her time to make my experience as stress free as possible. The first time I got a full set with gel polish. The guy did not even the nails or polish out. My three year old niece could have painted my nails better. My second time was with Ellen and my experience was great so I figured I would go back because maybe the first time was just a fluke. The third time I went I got there about 30 mins before they closed and asked if they could do a dip manicure. I told them it is fine if they cannot, I just wanted to get my nails redone for an event the next day, but I knew I was there 30 mins before they closed so I didn’t expect them do my nails. They said they would. That was worst than the first time. I understand she wanted to go home but she could have said no and I would have come back at a later date. She filed my nails down so much that I could feel the polish and powder on the skin under my nail. The fourt time was better and the lady asked where I had my nails done previously. I told her I got them done there and she seemed appalled. She said they filed my nails down too much and it was causing my real nail to lift. Those nails fell off and I realized the damage that was done from how aggressively they file. 8 of my nails are lifting from the nail bed. I went back today just to get gel polish put on (no manicure) and they charged a ridiculous amount. The lady was rude half the time, especially because I said I didnt want to pay $50 to get my nails and toes painted with gel. I got regular polish on my toes and she filed my toe nails so much she cause my toe to bleed. I sat at the dryer for over 20 mins and when I left my big toe got messed up. I am so annoyed with them that I didn’t even want to go back to fix it myself. They have ruined my nails and I will have to keep polish on them until my nail grows enough to repair the nailbed issue. Most of the techs here need to learn how to file without hurting the client because my nails are now going to take forever to repair.
Time: Feb/05/2018 (7 months ago)
this place is pretty good. they are open a lot later than many of the other nail spas, which is great. i got a regular polish mani with acrylic. the guy was really rough and cut me twice, but ill take it. thanks
