Time: Jun/26/2018 (4 weeks ago)
My mother purchased a wig here. When she told me the cost, I knew something wasn’t right. $900 for a synthetic wig? It was not custom made for her, it was off the shelf. We had the wig inspected and appraised and it was valued at no more than $450. You asked how much she was willing to spend and that’s what you charged her even though the product is clearly not worth that amount. When we tried to address this we were shut down and that is not acceptable. We took matters into our own hands at that point. I would check in with some of your customers that have come to you in the last few weeks as we have talked to quite a few as they’ve left your building. Many were horrified when we showed them the information and appraisal and are getting their own products looked at elsewhere. We now have 3 others who will be contacting you. We are contacting the BBB as well as channel 12. There is nothing worse abusing the trust of those who are fragile or under duress. Shame on you for taking advantage of the elderly and I assume cancer patients.
Time: Dec/09/2016 (a year ago)
My experience at Allusions was absolutely amazing! Jeanne the owner is honest, empathetic and listens to what I needed. Katie is also an asset to the company. She is truly a wonderful down to earth person who generally wants to help and see a customer walk away happy. I honestly am so impressed by the professionalism and sincerity of the Owner and staff of this business. You will not be disappointed! I promise
Time: Mar/21/2018 (4 months ago)
Awesome place and customer service!
Time: Mar/01/2017 (a year ago)
I have so much praise for Allusions of Montgomery Rd. in Cinti, Ohio.
I purchased two beautiful wigs. My less than perfect natural hair, after experiencing an all too familiar DX and therapy, was thin and needy. I visited Allusions not thinking anything could make me feel good about my hair again. Wrong! I was reduced to tears of happiness with what they did for my self esteem in a short hour!
I was so pleased I purchased TWO wigs and felt the price of $1900 was well worth how I felt. Staff was attentive to ensure that all was perfect and I was happy. So great.
I live on a farm and because of recently retiring, I wore (and alternated) a wig only on Sunday's (my social church day!).
After a few weeks I found one piece (band area) gave me a headache which after a number of corrective attempts (by Allusions), was not wearable, for me.
I traveled back to Allusions and the owner respected the frustration of my situation. I was ready to "closet/shelf" it. She was wonderful! She instructed Susan to replace it with one by the same manufacturer. How wonderful and kind was that!
I could not and still cannot rave enough about 90% of all that Allusions represents.
I must, with all this happiness and praise, mention one significant negative fact.
Remembering how infrequently I wear either wig (once or on rare ccasions, twice a week) I thought it a reasonable expectation that they would last for years.
Good time to mention, cleaning and styling was only done by Allusions.
I noticed the front band was "showing" regardless of how I combed the bangs. In time, the same problem presented itself with the other piece.
With wigs in hand, I traveled to Allusions knowing they could correct or advise me. I thought that even a restyling of the bangs might do the trick. Whatever,...I was confident all would be addressed, after all, they were not even or just, a year old and worn sparingly.
I won't/can't forget what I was told because only at that time $1900 seemed costly, "...wigs usually last a year..". So, there was no "fix" and I went my way.
This is my ONLY complaint. Had I been told when I first walked in and was purchasing both wigs, that I should expect they'll "last about a year" I would have not purchased them. For their infrequent use (a fact that I shared with my salesperson) it then would have been too costly for me.
You may ask why I'm only now speaking of this, because today I received a request to "rate and review", so,...I am.
Time: Mar/01/2017 (a year ago)
My experiences at Allusions have been extremely informative as well very friendly! I look forward to going back!
