Time: Jul/19/2018 (a week ago)
First time there today and the lady who did my nails did an amazing job… she took her time and really made my nails look amazing!!! I am really satified! Will definitely be going back
Time: Jun/08/2018 (a month ago)
My first time at this shop and the people were fast and did a fantastic job! If you go please go see Linda! She’s the best!
Time: Jul/30/2018 (in the last week)
I've been going to Magic Nails every sinse they have open. I never have any type of issues, so far lol
Time: Apr/27/2018 (3 months ago)
No STARS!! Unfortunately I have to give one star in order to post my review. The owner KEN is rude and full of himself. I went there two weeks ago to get my nails and within ONE WEEK. ( I got a full gel set)TWO of my nails came completely off. I gave Magic Nails the benefit of the doubt because the girl who did my nails seemed to be new and in training. I arrive 4/26/18 on my lunch break to fix my nail. The salon was understandably busy and they could not see me, so I left. 4/27/18 at 10:00am I called in to schedule with Linda. I figured I should be proactive and make sure someone is available before I arrive...To my surprise I was not welcomed. I request a 11:45 appointment with Linda. Ken advised that is fine, "but you do know our policy right" (( The policy is you can be five mins early or five mins late..any later they have the right to cancel your appointment. )))I advised Ken I know the policy, do not worry I will be there at 11:45. He goes on about the policy and I need to know. I said I do know the policy and I am confirming. He says well we may not be able to see you, you will have to wait. I asked why would I have to wait? I am calling in to make an appointment, you advised Linda is free at 11:45, is she not free? He says sometimes we can be late and I need you to understand we can refuse your service. I asked him why was he being so combative. I am a paying costumer trying to give him business. I explained this would be my second time coming to your shop after my nail broke within one week. I explained I was just there yesterday and you were packed an unable to see me..so I did the right thing by calling to make an appointment. Why are you being so confrontational with me when all I am trying to do is give you business? He went on an on about how he can refuse me and they can be late. I said I am not understanding, is Linda not free. He said she is free. I went on to ask why would I not be seen at 11:45 if I am making an appointment. He said because your calling today. I replied but your telling me she is free, should I make a later time. He says she is free but I can come later. Now I am completely confused. He then goes on RANTING about not having to see me. He can refuse my business, and do I understand the policy because if I don't he is not scheduling. I said I want to see Linda at 11:45 he said okay, as long as you understands the policy. Linda 11:45 and hung up one. I must say, he lacks customer service skills. I truly believe he thinks people are obligated to go to his salon because there are limited nails salons in Norwalk. I lived in Norwalk all my life and NEVER went to Magic based on the stories I heard about his attitude. I only went because my mother raves about Linda. Lesson learned. SOME of staff may be good, but they are only as good as management. I WOULD NEVER recommend magic due to the management, the quality of work, and the wait. Save your money, and a trip elsewhere.
Time: Mar/22/2018 (4 months ago)
They really deserve NO STARS. The owner, Ken, prices his services differently by the color of your skin. Doesn't like when you criticise his nail polishes or complain about an employee. His business is dirty and they use the same wax stick for multiple customers. Wouldn't recommend at all!
