Time: Aug/18/2018 (a week ago)
Very disappointed to have purchased gift cards, and when the gift recipients called to make their reservations, they were told they needed to provide their credit card in order to hold the reservation. When I called to explain to the manager how this was disappointing, given that the services were already paid for, she was inflexible and offered to forward me to the voicemail of her VP. This type of flippant, response is not representative of the customer service I’m accustomed to. The spa was so concerned with making the gifting process accessible and seamless, that they even offered to collect gratuity in advance. I certainly didn’t want my gift recipients to have to provide their own credit card. Certainly, they could offer to look up the gift card information, which should suffice to “hold” a reservation. Also, when pressed with the question of “why” they need the credit card, no reason was provided, other than “it’s just our policy.” She said in the case of habitual cancellations, they “may or may not” charge a fee, and explained that they keep the cards on file for future use if that becomes necessary.
I am very alarmed to learn that the Fountain Spa maintains a database of personal credit card information from all guests. This is very different than credit card payments, which are automatically processed, and numbers are not kept by retailers. This is a major privacy issue. This, ladies, exactly how credit card fraud and identity theft takes place. In fact, I question the legality of this policy. I’ll not be purchasing gifts from here again.
Time: May/03/2018 (4 months ago)
Staff is very professional and attentive. Service is always good. They really know how to make you feel good. Massages are good and so are the facials. Spa is well kept and it's always clean. The staff takes their times in delivering an upscale luxury memorable spa experience.
Time: Jun/01/2018 (3 months ago)
This was my first visit to The Fountain Spa, but it won't be my last!The facility is clean, the staff is pleasant, the waiting room offered snacks, and the aesthetician who gave me a facial was friendly and efficient. Appointment time was honored, which means clients' time is respected. My experience was a positive one on every level.
Time: May/20/2018 (3 months ago)
Mindfulness and wellness may be recent buzz words but The Fountain has always been aware of their value. Relax and pamper yourself. Service is professional and friendly. Facilities are kept clean. I wish I could afford to go more often!
Time: Feb/03/2018 (7 months ago)
This is my second time here and I would like to return several times over. The second time I went with my husband as we had a gift certificate for a deluxe rendezvous for two; this includes a private whirlpool and side by side massage. The private room for the whirlpool is great and calming which gave my husband and I time to unwind and relax our tense muscles. The whirlpool has settings to make it cooler or warmer. Then we were able to have time in the tranquility room to rehydrate and have fruit or light cookies. The deluxe Swedish massage that followed was perfect. As a physical therapist myself, I needed someone who was a little aggressive on my muscles and Crystal delivered. Great hands! Overall excellent experience!
