Time: Sep/21/2020 (3 weeks ago)
Empire has taken excellent care of my nails for a year now. Recently, I injured one of my nails the night before a scheduled manicure and I was nervous to get my nails done. Emily was so considerate and gentle with my injured nail. She checked in periodically to make sure that I wasn’t in pain and managed to still make my nails look great. It was so appreciated. Thank you!
Time: Sep/16/2020 (4 weeks ago)
They have roaches stay away!!!! I decided to try this place for the first time (mainly bc ambiance was packed). I was getting a pedicure and large roach crawled through the crevasses of my seat. I’m so happy I saw it before it got on me or in my purse. The staff did nothing about it and tried to move me to a different pedi chair which I felt so uncomfortable about. They did not attempt to look for the bug, spray, or anything. They didn’t even offer me anything for my experience either. I was so uncomfortable. I was supposed to get my nails done after but I just ended up leaving after the pedicure.
Time: Sep/20/2020 (3 weeks ago)
We are repeat customers! The salon is impeccably clean and the team is professional and skilled. Thanks y'all!
Time: Jul/07/2020 (3 months ago)
A nice staff and wonderful pedicures. They have thorough COVID protocols in place and it is always a pleasant experience to go there!
Time: Mar/06/2020 (7 months ago)
Never coming back. I called days before saying I wanted to make an appointment with the person who does the best French tip with acrylic. The lady on the phone said okay Cindy is great at that she’ll see you at 3. I walked in and told them I had an appointment at 3. They said we have you right here you can come back. I went back and they sat me with a man. I wasn’t sure if it was Cindy but I didn’t want to assume that wasn’t his name and offend him. I showed him a picture he said he could do it. When he asked if they looked okay i told him it was not what I wanted at all and showed him the picture again. He said he wasn’t able to do it and got another woman. I asked her what his name was and she said Kai.. I said okay my apt was with Cindy I assumed they knew that. The lady kept apologizing over and over saying I should of said that when I came in. I said I’m sorry I assumed you guys wrote it down or something. I ended up having like 4 people do my nails and they were just not good at all. The head guy (I guess) came over and said let me see your nails. I showed him and he said wow yeah those are very uneven and don’t look good. He said next time he would get someone to do better. I got to the front and said I just don’t think I’ll be back is there anyway I could get a little discount because I have to go somewhere else now and get them fixed. The guy at the front tried to get my to show the other customers in the store my nails and get their opinion. I was being very nice and respectful the whole time until that happened because it was so unnecessary. The girl knew I was getting mad so she just told me to leave with out paying and said sorry. That is the only reason I am giving 2 stars. She handled it very well. Not to mention 5 different people told me “next time you want to do something like this ( A BASIC FRENCH TIP) call ahead. After telling them 10 times I did do that they got frustrated. Overall not a good experience.
