Time: Apr/10/2018 (3 months ago)
My husband scheduled a spa day for an anniversary gift here in Feb. My facial & massage were very nice, but he scheduled my salon visit with a master stylist for highlights. The salon visit was not very nice. He paid more for a master stylist, but I found out that means you don’t have the full attention of the stylist for your whole experience. He put me with his young assistant for most of it. And he had her wash my hair ... before... highlighting. That is a no no. Who does highlights on wet hair? I’ve been getting them done all of my life and never once have they wet my hair first. I asked him why and he said he’s training his assistant. What?! Really? doing highlights on wet hair encourages bleeding of the bleach. Which there was some bleeding of the bleach in some areas near the scalp on the sides. Thank god it was mostly underneath. Also, his assistant did not rinse the conditioner out of my hair before he worked on it, and then after he painted the bleach on with foils, and they were rinsed, she did not even use conditioner! I don’t appreciate any of this. I will not be using a master stylist .... if..... I ever return here for my hair. I want the full attention of my educated stylist the entire time. Not a shampoo girl assistant. What makes me upset is he even tried to play it off like he knew what he was doing and that he always does highlights on wet hair.
Time: Jun/25/2018 (a month ago)
Best customer service I have ever experienced at a hair salon. They go above and beyond to make sure you are happy!
Time: Jun/17/2018 (a month ago)
Had one lady on the master level 2 years ago who gave me exactly what I wanted, the last 2 times I have been were not good at all. When i went elsewhere to get it fixed she said "i thought you did this yourself". If you're getting color and you're not well versed in hair language, I wouldn't recommend
Time: Jun/26/2018 (a month ago)
Mani/Pedis are very nice, but pricey. Very clean with friendly staff. Lots of other spa services, too.
Time: Dec/24/2017 (7 months ago)
Debra is the best!! As is Christine!! Both keep me looking my best. Staff is terrific from the moment you walk in the door!!
