Time: Aug/15/2020 (a week ago)
The vibe in this place is really nice. Lights dim and relaxing, clearly intentionally arranged which was nice. The problem is the person at the desk gave us an impression of being rude, like we were an inconvenience, which is the opposite of what you look for when you go somewhere to relax and treat yourself, you know? The ladies that treated us were really pleasant, but unfortunately the quality of their work wasn't superb. Our nails were unevenly cut and filed and we didn't even get colors (by choice) which makes you think that they would focus more on that part. They did put lots of love into the massage part so that was good. Overall ok, might try other places.
Time: Jun/03/2019 (a year ago)
This place has a nice atmosphere but don’t let that fool you. I went to get an SNS manicure. The guy who did my nails used dirty equipment and sat me in the same seat from a previous person without cleaning it off, there was dust everywhere. He filed my actual finger instead of the nails and made each and every one of them bleed. The manicure looks terrible and he didn’t clean it up in any way. Would not recommend.
Time: Aug/09/2020 (a week ago)
Got my daughters nails done and even paid extra for gel. Three days later the polish came off of one and now its been a week and 3 have fallen off and you can see the glue around her skin ....never go here
Time: May/18/2020 (3 months ago)
I’m normally not one to leave a bad review, but my experience at Lux in Kingsport is terrible. My normal nail salon has decided not to open until June so I decided to give Lux a try. Considering they were $15 more than my usual I figured I’d be more than happy. No, the quality is terrible. My first set had dirt and air bubbles under the polish and within 2 days 4 nails had come off and I had to super glue them back on, never had this issue. Normally if I hit them on something, it brings me to tears it hurts so bad because they are on so well. Went to have them redone and tried to charge me. Filed the old polish off and filed down the acrylic, which made them even more thin and just polished over. I explained the issue of them coming off, yet again and wouldn’t give me a fresh set. Said that’s all they could do. I had them done on a Saturday and I had all these issues by Monday. While the nail technician was redoing them you could tell she was very frustrated and was rough with my hands. When I left they were still very uneven, the polish had dust under them from where she filed them and they were uneven and lost their shape from all of the filing and not adding any fresh acrylic and just over all terrible quality. I will definitely not go back and just hoping to save someone else from having this experience.
Time: Jun/09/2019 (a year ago)
They were absolutely awful! They were rude made me bleed 3 times and my nails look like a two year old did them. They wouldnt listen to me and they never even cleaned the tools I bleed on! I had an appointment and still had to wait for them to do walk in clients before me you could tell other people were getting aggravated a few of them left! I should have done the same thing and spent my money else were! I even came in for them to fix the awful job they did the first time and they looked even worse by the time I lefted. Never will be back there again! (First picture is how they were supposed to look!)
