Time: Jun/06/2019 (3 weeks ago)
Fantastic experience! My husband and I received a couples massage today. We were unfortunately late to the appointment due to the poor parking situation. However that’s not their fault. They still accepted us for our appointment and we’re very thorough with what we were looking for in our massage. Will definitely do it again! I need that bathtub installed in my house too.
Time: Jun/18/2019 (a week ago)
Camille is a rockstar manager who truly cares about the members. The staff is incredibly friendly, professional and accommodating from the moment you walk in. Exceptionally clean facility, which has everything I need in health and wellness.
I highly recommend Sanctuary Day Spa and Salon at The Gateway/ Metro Fitness for anyone and everyone.
Time: Apr/21/2019 (2 months ago)
This place is a total game changer! If I could give it 10 stars I would in a heartbeat! This is probably the most relaxing spa I have ever been to! My husband and I have been coming here for just over a year now to get our massages. Seriously, don't go anywhere else. You are treated so well hereand you will not be disappointed! This is THE best place EVER! I promise!
Time: Jun/10/2019 (2 weeks ago)
Nicole and Cassidy, the two individuals I've gotten a massage with have been very knowledgable and very good at doing deep tissue work. I've been pleased with their capabilities and professionalism every time. $$$ tho
Time: May/24/2019 (a month ago)
I'm super disappointed in our experience tonight!! First of all I work in the industry as an esthi so I have had my fair share of massages and tonight both me and my husband had the worst massages we have ever had!! First of all let me start with saying we have e been to sanctuary plenty of times in south towne mall and have loved it. Our last time we did a 90min couples massage and it was AMAZING. They brought out a whole plate of snacks for the tub soak this including strawberries pretzels cheese and some sort of pastry and a warmed up pot of chocolate to dip them all in. I felt the $260 was very well spent. I have always had good experiences so I didnt hesitate going to gateway when they were booked at south towne. Our massages were at 6:30 and we arrived over 30min early to just relax. First of all the feet soak the girl barley rubbed the exfoliant on my feet didnt even touch the bottom of my feet with it and the water was barley even warm!! Then we go in the room and the table warmers were turned up so high and so hot it was uncomfortable to lay there and not to mention they took almost 10 minutes to come in to start once they told us to lay down. We both said we wanted our backs, shoulders, and necks focused mainly. Once they started massaging I kept thinking this can't be it she is just doing her opening .... still thinking it.. ooook it looks like this it is. It felt like she was gently tickling me the whole time she would start to put pressure and then let up before she even finished the stroke. The best way to describe this was it feeling like a wet noodle on your back.it was AWEFUL!! She spent maybe 10minutes on my back and the rest on my legs and arms doing the same movements. Then I turn over and she doesnt even rub my neck NOT ONCE the whole massage instead she did this head stretch at least 7 times the exact same one that wasnt even stretching she just held my head in her hands and no it wasnt cranial which again I am familiar with there was no point to what she was doing besides wasting my minutes. She put the hot towels on my feet and left them for so long my feet were frozen and wet by the Time she took them off. She drenched me in lotion/oil whatever it was to where I felt like a wet slip n slide!!! So then she tells me she is done and I look at the clock it was 7:48pm.... so after starting over 10minutes late then jipping 12 minutes that's over 20 minutes if not more by the time they actually started of our 90 minute massage!! So THEN they start filling up the tub tell us they will be back and say we have 30minutes to soak and then need to be out. So did I say how excited we were for the snack and to soak because of our past experience?? I thought well at least this will make up for it... NOT!!! They brought out 2 waters and 2 TINY TINY pieces of fudge... THAT WAS IT!!!! The water was scalding hot in the tub it took us over 10minites to get it to cool down before we could even get in!!! We never saw our therapists after they brought the 2 TINY snacks in again they vanished so we walked ourselves out. Told the font desk how disappointed we were she assured us 1 had been there for 5 years and the other 12 years....?? Not buying it at all. She gave us a 20% off to use there but I honestly dont have any desire to go back. We got ripped off $260 ..well over $300 by the time we tipped cause yes I still gave a 20% tip . My husband said his massage was the exact same!! The facility is beautiful and super nice but the experience with our therapist ruined it for us!!
