Time: Aug/15/2018 (in the last week)
Although my nails look fine...WORST NAIL EXPERIENCE OF MY LIFE. The man I had do my pedi and powder dip nails was the most rude person, I've ever encountered.. I think he may be the owner.. He yelled at me every two minutes about the most random things.. Wouldn't even let me look at my own nails, said I needed to turn my head and watch the T.V, which was very uncomfortable. What was supposed to be a relaxing experience turned int a very embarrassing experience. Many customers in the store noticed how rude he was being to me and even made comments to the other workers telling them he needs to be nicer.. He kept saying "Let me do my job, I don't try to do your job for you." This was because I kept tensing up my hand, I wasn't even commenting on my nails. Pretty hard to relax with someone yelling at you every two minutes.. I was trying to blow it off laughing about it, but truth was I was holding back tears. Cried the whole way home. Hopefully this guy was just having a bad day, but taking it out on paying customers is not a good way to keep business. I felt personally victimized. It was like enduring high school bullying all over again. Will never return here..
Time: May/19/2018 (2 months ago)
They perform great however they lack humility and personality. I went in and got a polish change and I was already pushed into a color I didn't really want. I went to the rest room and bumped it a bit. Went back and said I'm terribly sorry but I messed it up. I told them it was ok I wanted a new polish change from the one I had before. She proceeded to tell me that she didn't have time for me. I even told her that I would pay her extra prior to her comment and she was very condescending and rude toward me. This isn't the first time that I have gone. I went with a friend and they were also very rude to her as well so I will not be returning to this shop. Good work but not worth it.
Time: Jun/22/2018 (a month ago)
A male completed a pedicure for me. His English speaking skills were adequate. However, he failed to remove the cuticles of my big toes and did a sloppy paint job. I had to ask him to correct the polish. I will not be back.
Time: Jun/10/2018 (2 months ago)
They’ll mess you up without a doubt. Total ripoff. Unprofessional workers who lack customer service. I went in to get my eyebrows done and they did nothing to them. Refused to give me my money back, then proceeded to threaten to call the cops. 0 stars if I could. 👎🏼👎🏼
Time: Jan/26/2018 (6 months ago)
I love zen nails! I work right across the plaza at The Joint and don't get off work till 7pm. Ive seen them in the plaza for months so I decided to check them out. I was pleasantly supprized that I was able to get in as a walk in at 7:05pm. I got a mani and pedi and was done by 8:05pm. They were very friendly, efficient and took awesome care of me. The facility was clean and all the staff acknowledged me during my time there, making sure I was comfortable and had everything I needed. I came in wearing tennis shoes, like a dope, but hey it's winter, and they helped me dry my toes and bag them up so I didn't destroy them in my shoes before I got home. The dip nails were new for me but everything was explained to me and they turned out beautiful! I would recommend zen nails to my friend and co-workers.
