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BUSINESS
Icon Nail Spa
1400 Kempsville Road
Chesapeake, VA

Rating:
(4.3)

HOURS
Monday: 9:30 AM – 7:00 PM
Tuesday: 9:30 AM – 5:00 PM
Wednesday: 9:30 AM – 7:00 PM
Thursday: 9:30 AM – 7:00 PM
Friday: 9:30 AM – 7:00 PM
Saturday: 9:30 AM – 5:00 PM
Sunday: Closed

REVIEWS
Time: Aug/01/2018 (2 weeks ago)
This is my second time here. I have to say they take their sweet time with every customer no rushing , they are all very kind and gentle. I'm very happy with the way my gel nails turn out Thank you will reccomend this place

Time: Aug/07/2018 (a week ago)
The worst experience that I’ve ever had at a nail salon if I could give minus zero I would . First I came in at 10:00 and there was literally one other customer that appeared to be a family member in there with three other technicians. It took a few min to acknowledge me . A pregnant Asian technician looked at me after 15 min asked are you ready I said yes , very rudely placed my hands in a bowl of polish remover, then began cleaning her station with same gloves she was using to complete my service. Message to Brown people , you are no better than Black people our money spends just like anyone else’s. Black people we need to band together and take our business and money back into our communities because we are not appreciated anywhere ! They take our money and treat us like trash .

Time: May/12/2018 (3 months ago)
I don’t leave reviews often, but I have been twice (serviced by two different nail techs) and I’m not very happy. I love the shape of my nails, but that’s it. They do not take their time to do a quality job unless you are one of their “regulars”. I went in for an appointment yesterday and was rushed because another “favorite customer” came in. I understand catering to the people that have supported your business for years, but you should also make your new customers feel welcome. I also don’t like the fact that they leave such a large gap between the acrylic, the nail polish, and your cuticles. My nails look a week old and I got them done yesterday. They also don’t use cuticle oil or any type of moisturizer on your hands so unless you have some in your purse your hands will be dry. While my nails were drying the nail tech started on her “favorite” customer and started telling her about a lady that complained about not receiving the same customer service (as the favorite). If a customer complains you should take that into consideration; not talk about them to your other customers in your place of business. She also told her that a mutual friend of theirs is too picky when she gets her nails done. This was very unprofessional and I was sitting there wishing that I had been a little more picky before I gave them my hard earned money. To be honest the nail tech barely spoke or looked at my nails while she did them. I actually know how to do my own nails, but decided to treat myself because I’ve been under a lot of stress lately. Now I’m just annoyed that I spent my money and I will be removing the polish and redoing it myself. In conclusion, I will not be back or referring anyone that I know. I paid $23 for a fill in that looks a mess.

Time: May/14/2018 (3 months ago)
I made an appointment on a Saturday afternoon for a pedicure. They were pretty busy when I got there, so I did have to wait a few minutes past my appointment time, but they were welcoming when I walked in and apologetic that I had to wait a bit. My nail technician was Hong, and she did a great job and was very nice! I didn’t feel like she rushed at all. I will be going back there!

Time: Mar/26/2018 (4 months ago)
Highly recommended. We made an appointment and they took us back right on time. The options for pedicures is amazing. They did such amazing work on my feet. Normally when I leave somewhere I still have caluses. Not today. My feet are smooth. Went with four friends and every technician was outstanding. Very clean and professional, but also friendly. Can not beat the prices for the job well done. Definitely have found my new spot.





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