Time: May/30/2021 (a month ago)
DO NOT PATRONIZE THIS PLACE!!!
So, I’ve been a customer at this establishment for five years and let me explain my 1st unprofessional encounter I arrived with myself, sister and mother to have a simple service done, just an eyebrow waxing. We were asked what did we need done and stated just eyebrows we were told to have a seat and that’s it no estimation of time of anything, we waited about twenty five minutes without even an acknowledgement, at this point we’re thinking this long of a wait for eyebrow waxing so at this point we choose to leave, we’re like okay we will come back another day. Fast forward to five days later, I called and made an appointment for eyebrows this time, arrived and was told it would be a thirty minute wait this go around. I’m like for eyebrows 🤔, and I’m like okay should I come back in a little while? The response is yes, can you come six hours later? In my mind, I’m still trying to compute a six hour wait for a 5-10 minute eyebrow waxing. I politely declined at this point. It’s safe to say I’m officially done and washing my hands of this place. Both encounters in my opinion were completely unprofessional, out of a staff of possibly 20, no one is available for a simple task? When I first moved to Texas 5 years ago this was my go to place but over time it has hit a negative decline. It has for quite some time and I’ve tried to ignore it, but even the atmosphere is quite negative and not as welcoming as it used to be. To be honest I used to get all my services done here nails, pedicures & eyebrows but there was no attentiveness put into the work that I stopped coming here long ago due to the lack of care. They treat their customers insignificant so I plead to you, take your hard earned dollars elsewhere, where they will certainly be appreciated!
Time: Jun/20/2021 (a month ago)
They always provide quality work and a great customer experience. They go beyond what is expected of them. I love their pedicures- very relaxing.
Time: Mar/22/2021 (4 months ago)
TERRIBLE ENVIRONMENT, if you are looking for a relaxing experience go else elsewhere. I had initially rated this place 5 stars but I am changing to 1 star. IDK if there was a change in staff and/or if I came in on the wrong day but the service was TERRIBLE. Nail tech didn’t ask if I wanted my nails shorten, didn’t ask for the shape, didn’t engage with me at all—I watched her engage with another customer whom she offered a drink to but somehow she forgot to offer me a drink or anything for that matter. Toe lady meanwhile walked away without telling me she was done—when I got home I noticed a huge smudge. STILL I tipped $20 considering the services was worth ish and I’m going to have to redo elsewhere. Oh yeah, also—when I was doing my eyebrows I could hear a man screaming at another man in the room next door, could not understand what they were saying because it was in a different language. I could not wait to get out of there lol.
Time: Jun/24/2021 (a month ago)
Not all but most of the nail techs rush! I have gotten my nails done twice now by two different people and something has went wrong with both of them… the recent time my nails were to thin and the popped
Off like press one… that’s should not happen. I want my money back
Time: Jul/01/2021 (3 weeks ago)
Pedi was good but they were so careless with my manicure. Paid $45 for dip powder and they didnt even trim my cuticles...just lazy.
