Time: Apr/12/2018 (3 months ago)
I came here because it was open and just after 7pm. I waited 5 minutes and was seen by "Kevin". I asked him his name and he didn't want to tell me and pointed to a kit with KEVIN printed on it.
He was nice and attentive but did make several mistakes. Polish wasn't awesome. I had basic polish and it wasn't awesome. No designs. I thought that was weird.
He spent 23secs on my right foot and 55 seconds on my left? That actually happened. I pretty much dog each foot equally. I asked for more time on each foot and he gave me 15secs and 17 secs. Ladies, unacceptable.
I'm giving 2stars for quick, fast service.
Time: Jul/29/2018 (in the last week)
I arrived at 11:24 which is 24 minutes after they opened. There were 3 techs busy with other customers, understandably. 1 tech eventually got up & came to the front where myself & 2 other customers were waiting & asked “who is next?”. She took the next customer & sat her at pedi chair & went back to her original client. Then a fourth waiting customer walked in. They never ACKNOWLEDGED any of us who were still waiting! They don’t even know the services we were waiting for. The fourth customer left about 5 minutes prior to me. I finally left at 12:21. Never being acknowledged. I usually go to my African American tech, aigee09 on instagram, I’ll stick with her!!
However, I went down to pro nails, 12230 st Charles rock road & was immediately assisted. (2 minutes drive!) I’m getting my pedicure as I type!
Nails & Spa, TERRIBLE CUSTOMER SERVICE TODAY!
Time: Sep/18/2017 (10 months ago)
I love this place. I cheated on them and found out the hard way my nails chipped like never before. My nail polish lasts for 3 weeks. NO CHIPS! Yes! Highly recommended! I do not know who the owner is. I have never had anyone say they were or act like that. I think some people are just weird and leave reviews that are not appropriate.
Time: Feb/21/2018 (5 months ago)
At first I liked this place. However, I went in Jan for mani/pedi/eyebrow and spent $75! Never spent this amount before & the paint chipped on my nails the very NEXT DAY! I gave them a break, but decided to give it another shot today. So I went this morning and the man working was smoking a cig out front. I only wanted my brows done, but he was the only one there. He did not wash his hands before we started (which still smelled of smoke) and he did a horrible job! My brows are not even and he took too much off the left one! The only way to fix is to cut the right one to match, or pencil the left one in! When I complained, he just said "its ok", turned out the light, and walked away! The customer service just gets worse each time I go. This is terrible and I won't be returning.
Time: Sep/02/2017 (11 months ago)
I have been coming here for 2 years and have always had great customer service. When I started coming here my nails had fungus and would not grow. Cindy has bought them back to life where all I get is an acrylic over lay. Her husband works part time and does an awesome job as well. Her daughter does my pedicures and she takes her time and always ask if you are ok with the work. Her motto is customer is always right.
