Time: Feb/10/2021 (a week ago)
Absolutely amazing! This was my first visit here and I’m stuck to them like glue now 🥺 I never want anyone else to do my pedicures in The Valley. Like wow! Certain things are near and dear to a girl’s heart.... we take our personal care seriously, and so does Nail Ink and Spa 💕
Time: Sep/16/2020 (5 months ago)
I called to book an appointment for my mother & I for that day. Making the appointment was easy enough and the woman was extremely nice. They took our temps whenever we got there & escorted us to the outside area where services are allowed during the pandemic.
My mother absolutely loved her hands and feet. I noticed the woman made sure to massage her legs and feet nicely which I know she definitely enjoyed. I appreciated the staff going out of there way to accommodate us. The pricing was listed and we were charged accordingly, no sneaky extra costs. All in all, we enjoyed the pampering and I know I will definitely be back!! Thank you
Time: Nov/07/2020 (3 months ago)
Totally disappointed, the place looks nice and the people work there are very nice and I thank Lani and Mai for doing good job with my nails however the owner Lucy doesn’t understand what does customer service mean nor care for her customers.
I booked an appointment for gel pedicure and manicure, the receptionist told me it will be 57 dollars, after I finished and paid they charged me 6 extra dollars and when I asked what is that for I was told for removing your old gel color, I was surprised since all nail salons typically when they do gel color change they don’t charge extra for removal so the receptionist called the owner Lucy who said “that’s what we charge” when she spoke to me she said “the receptionist is new and I am sorry she did nothing inform you in advance but that doesn’t mean I don’t charge you and if you want to write a bad review feel free” then she said “don’t you think it’s too much to wait to speak to me for 6 dollars”
How rude and unprofessional! I never write reviews but when an owner act the way she did then she deserves such a review! Reality is that I don’t care for the 6 dollars but the principal is important.
What a disappointing customer service. Art of conversation is crucial when having a business and when you lack it unfortunately it wouldn’t matter how great your business is you will lose customers.
I just realized the owner had the guts to respond and yet she LIED. How possibly she can even lie about my way of speaking and treatment of her employees when I went out of my way to recognize, be respectful, tip them 20 dollars and yet she twist the conversation to take it away from her owning up to issues in her business. What a shameful way to run a business and deal with it in that matter once confronted. In fact I will no longer edit my post to her responses as she is absolutely unprofessional to deal with. I hope who read this review pays attention before they actually deal with this business.
Time: Nov/21/2020 (3 months ago)
Joanne was my manicurist today! She was so thorough and caring. She was careful and focused and made sure I got exactly what I wanted. This is the first time I've been completely happy with a manicure!
Time: Aug/14/2020 (6 months ago)
I had a good experience very nice... customer service was great satisfied w/ my full set & pedicure definitely will be back. Just very thankful to businesses like this that make it possible for ppl like me to get these services in such difficult times.
