Time: Jun/04/2019 (3 weeks ago)
Shaakira, an impressive woman who works there, did a great job of methodically troubleshooting my phone's problem, while being really friendly and professional. She quickly got me going on my way with a smile on my face. I couldn't ask for better service :)
Time: Mar/29/2019 (3 months ago)
Added on things to my bill without telling me and provided wrong information regarding contract. When I went back to complain I was told by the same salesperson that I may have been given false information via conversation but it was in the fine print of what I signed so I was still responsible. Shady at best...illegal at worst. Go elsewhere for honest reps
Time: May/28/2019 (a month ago)
5/28/19
I am NEVER going back to this store, and this is why.
I walked into the store hoping to find a new phone to replace my old one because the battery was starting to conk out. now I was going to meet my father there because it was his name on the contract.
so I walked into the store and looked for him and was immediately sized up and given a very dirty and disgusted look by a female security guard who asked me in a rough tone "what are you looking for" to which I replied "Im looking for someone I was supposed to meet here" to which her disgust grew from the look on her face.
I immediately turned away from her already tired of her attitude and vibe, and called my father to see where he was. He arrived shortly after to join me and waited to be helped, we waited around 5-7 minutes (which was great) and was approached by a female Verizon worker who asked us how could they help us, to which I replied that I was looking to buy a new phone preferably a galaxy 9 or 10 and asked to know what the differences were. she took me over to the display and said "here" and motioned toward the phones and then stood there, so I asked which ones which, and what the differences were to which she replied camera and battery life. to which I asked the specific differences in the phones, to which she replied this battery is 3 hours longer talk time then this one and yada yada yada, not really answering anything specific. All the while backing away from me and before I knew it she was gone. To summarize my over all experience, I REALLY didn't feel welcome in the slightest and honestly I really didn't feel like they wanted to sell me anything or help me at all.
Now I understand everyone has a bad day, and that could possibly be the case, but this isn't the first time I haven't really been helped at the store. Hopefully this review will server as a wake up call the the manger, and help future customers.
Time: Feb/04/2019 (4 months ago)
I receive excellent service from Anthony 2/3/2019. He was patient and very helpful.
Time: Jan/26/2019 (5 months ago)
Very helpful, very professional. Kevin the General Manager has great customer service skills
