Time: Jul/12/2018 (a month ago)
I had just read another review here that had a similar experience!
I go to Magic Nails because it’s close to my home and in good location. I go once a month and I request that my nails be done the same every time. However, recently for the past two months - the price is different every time! It seems to be getting more expensive each time that I go. I also want to add that I always purchase using a debit card. Now that I’ve had this issue more than once, I will no longer be a customer at Magic Nails. Gina and staff could also take a few lessons in customer service. Gina is the owner.. she is not very friendly. To be honest, none of the nail technicians are friendly or welcoming. I’ll be looking for a new nail salon that I can be comfortable at. I get the feeling that Magic Nails is stealing from me.
- J
Time: Jul/15/2018 (3 weeks ago)
Magic Nails has no consistency whatsoever! I will not go here again. I used to like going to Magic Nails .. up until their prices and customer service changed. I have been to Magic Nails four times before today and each time that I have gone, I get the same thing done. Acrylics with a $5 Topcoat that keeps the Nails shine. However they charge me a different price everytime! It seems like the price is always going up. The first time it was $32, then $32 again, then $34, and the fourth time it was $37. I thought ‘okay maybe it was the different nail techs that I was going to..’ Today it was clear to me that’s not the case. I went there to give them one last chance, my fifth time there - to see if they would do well and make it up to me. Unsurprisingly no, they were very unhelpful and my nails came out horrible. Ontop of that they charged me $45 today! When I got the same thing done that I always do. It’s one thing if I pay $45 and the nails come out looking great, but today I paid $45 and they were horrible. My nails are covered in bubbles, bubbles even on top of the french-manicure part of a nail, and also I left with chunks of acrylic stick under the tip of my nail. This is ridiculous.
After noticing these bubbles and the different pricing, I went back inside Magic Nails and requested to speak with the owner (Gina), Gina just passed me off to the nail tech that did my nails.. I asked her why did she charge me $45 as I always pay $37 the most for my nails.. $32 for Frenchtip acrylics and $5 for the shiney-topcoat. They even have a sign with the prices stating that what I had gotten is $32. She said no it is $45 because of the French acrylics. Basically we went back and forth and she left it at that. She told me no, it is always $45 and that I was wrong. So I asked her if she would be willing to fix them. She also said no .. I asked her to take off the nails and to please refund me, I was denied and left. I also was denied of the $3 tip that I gave them. I tipped due to their work and taking time out of their day to do my nails, however because of them I will never tip or pay another nail technician again until I see the receipt. Magic Nails are stealing from me every time that I go in there.. It’s ridiculous that I am paying a different price every time. This was the fifth time that I left unhappy from Magic Nails and they said that there was nothing they could do. So, now they lost my business and I am here writing this review to warn other Magic Nail goers.
What owner doesn’t want to fix a situation? What owner doesn’t want their client to leave happy? What owner passes off a complaint to the lower staff? Today was their last chance to redeem themselves and they did the exact opposite. I’ve been there multiple times before today and I have not complained once. Gina and the staff at Magic Nails needs to have some courtesy for your customers and fix their wrongdoings. They also need a lesson in customer service. An owner unwilling to fix an issue with a customer should not be an owner at all. I will never go to Magic Nails in North Providence again and I suggest you never do either.
Time: Jul/12/2018 (a month ago)
Thought I found a place to get my dip and pedi done. I mistakenly scheduled appointments for 11 but thought it aas 12. Got there and Gina attacked me, even though I tried to explain it wasn't deliberate... Very unprofessional and rude why she thought she was doing me a favor ?
Time: May/22/2018 (2 months ago)
I love magic nails .. How ever they arnt really up on hip styles and colors .. They could use a class on touch ups and designs have to stay with the times ya know! Great pedis accept walkins but if your not looking to wait id deff make a appt with GINa
Time: May/11/2018 (3 months ago)
They have great pedicures and manicures but Acrylics not tooooooooooo great they’re okay
