Time: Aug/16/2018 (2 months ago)
A very nice woman named Tiffany gave me a wonderful luxury pedicure. You can chose your own scent and it included a hot stone leg massage. She is very good at what she does! I did get cut by the cuticle trimming but I will be back anyway. She was fantastic!
Time: Nov/06/2018 (in the last week)
Li was fabulous. Not only was she friendly and personable, she did an amazing job on my nails and feet. Plan on going back!
Time: Jul/09/2018 (4 months ago)
I usually love this place, it's where I always get my nails done, but the last time I got them done the lady rushed through it and did a terrible job. I could have done a better job at my house and I have zero skill. Hoping I have a better experience next time 😟
Time: May/20/2018 (5 months ago)
First visit. Beautiful salon, great service! They make everyone feel important. THANK YOU for taking such amazing care of my daughter and her friend yesterday. Not only were their nails beautiful, the service they received made their day....and mine We will be back!
Time: Jul/15/2018 (3 months ago)
I wish I could give zero stars. I tried this place because a friend told me she’d taken her daughter a few days prior. Although she did tell me her daughter’s polish chipped immediately, I still decided to give it a try.
I also didn’t have a great experience. I called ahead to make an appointment. It was the middle of the day during the work week. When I arrived all of the people working were busy. They got us seated and did my daughter’s nails immediately. They used FOUR coats of nail polish on a 5 year old. Ridiculous. They never put her under a dryer so she sat there for over an hour waiting for them to dry. The people who worked on my nails were pretty unfriendly. Two different women worked on my toes (they “got behind” somehow, when two other customers walked in — ridiculous!) and neither did a very good job. I love having pedicures but these women both hurt my feet and toes. When I pay $50 to have my feet done, I expect an excellent job. When they were done I told the woman that one whole section of one toe didn’t look painted. She disagreed and basically tried to file that part of my toenail off. That HURT!!!!
Like many people, I’ve been to several nail salons in and around Kalamazoo as well as other parts of the state and around the country. I agree with a few other reviews that the bathroom was gross. It was unisex and the men’s urinal was the first thing I saw when I opened the door. It was full of water and didn’t look remotely clean. They had bottles of old perfume, cleaning products, chemicals, and other items laying all over the place. Very unpleasant.
My daughter had the polish on for less than two days and it started chipping and peeling off. I called and spoke with Tim who continually interrupted and talked over me. He said they could “fix” the nails but I would have to bring her in today or the next few days. I explained that we are out of town but I called as soon as I noticed the problem. I asked if they could just write my name down and provide me with a credit next time. He said that wouldn’t be fair to the nail technicians working on me next time. When I tried explaining (again!) that we are out of town he kept repeating himself over and over. I finally gave up.
I know $10 isn’t a lot of money but when I pay $10 for a child’s nails, the polish should last longer than a day and a half. I will never go back to Queen Nails. They’re unfriendly, the place isn’t very clean, and their services are of poor quality. Their customer service also clearly needs work.
Although it’s close to a 20 minute drive, I will take my business back to Star Nails on West Main.
