Time: May/14/2018 (4 months ago)
I have never reviewed a Company before but am totally dissatisfied with the new ownership. I have been going to Paradise Nails since they opened and always had great service. Under the new management my nails chipped and when I went in to get them repaired they filed them down. Now all of my nails had to be cut short to match the ones they filed down They also file off the gel instead of soaking off the top layer thus weakening the nail. In addition the staff are very curt. I have tried them 3 times under their new management and had 3 different manicurists instead of being able to set up an appointment with the same one. Also they have raised the prices.
Time: Sep/12/2018 (in the last week)
I tip well, but $70 for a gel pedicure! I pay less and that an Aspen Colorado!! Customer service was nice nails turned out fair and I would not recommend this location to anyone
Time: Jul/18/2018 (2 months ago)
I have been to paradise nails a handful of times for pedicures. I have been pleased every time and received a 10% discount for being a student! Always a plus! I have never been disappointed in the past.
I went for a pedicure and a gel manicure. My pedicure was short and rushed. My toes are peeling. The lady also got nail polish on my birkenstocks. It was clear nail polish so I wasn’t too upset at this point.
She then gave me a bowl of water to start soaking my fingers and told me she would be back. She then went to wax someone’s eye brows. When she came back she did not wash her hands.
During my manicure I was extremely disgusted. The manicurest nails were long and full of dirt. She cut three of my fingers when trimming my cuticles. She also told me she couldn’t shape my nails. When painting my nails she would run her dirty finger nails underneath my nails. It hurt and was extremely unsanitary. She should be using a sanitized tool.
This is not that big of a deal, but the lady never asked me how my day was going or start a conversation. She would just point and tell me to go places.
When I went to check out I asked her if they still do the student discount and she told me she already gave me a discount, which was the same price listed on the price board. The total was way higher than what it has been in he past.
When I got to my car I looked at my nails closer. There was paint on my fingers, multiple bumps, missing paint on my nails, and three of my nails were still bleeding and stinging.
I went back in and asked to speak to the manager. I asked for her to give me a refund or for someone else to redo my nails. She asked me to wait a few minutes and she would assist me. She started filing my nails and worked on them for about five minutes. I am still very unpleased with my nails. I will not be returning to paradise nails in the future. They need sanitation and customer service education to better their company.
Time: Apr/06/2018 (5 months ago)
I wouldn't even rate them with a star in all honesty. I went back after new ownership once after being convinced to give the new owner a chance. About a month and a half ago the new owner began to help with my manicure and right away heated me. She would not listen to what exactly I wanted and just kept painting away. They have raised the prices and downsized their clients time. They try to have you in and out in 30 minutes or less. The previous owners managed to give the customers what they wanted and kept the prices to where they are not hurting our pocket. I went back because I got told to give a chance even though I didn't want to. And now since the prices have raised and the people that I request to see are no longer there, I will also advise not to go there. They are rude, they do not listen to what the customer wants, and do what they want when it'll chip in less than a week.
How they treat people is unorthodox and you do not get what you pay for. My advice is do not go to them.
Time: Apr/04/2018 (5 months ago)
It used to be Paradise Nails with the previous owners, but now it should be called Unfortunate Nails.
I agree with the post below. The new owners do not know how to run a business.
Threated, disrespected, and recorded by the new owner. Yes, recorded! The new owner recorded both my wife and I on his cell phone for no reason. Isn't that against the law?
I also witness the new owner Strong Arm very nice people. When I told him to lower his tone, he told me to F Off.
You should not tell people to F off, especially your own paying customers.
We've been loyal customers for the past 4 years. Both my wife and I will never come here again. We've also warned all of our family and friends (business that we've referred) to never return.
Very Unfortunate!
