Time: Aug/10/2018 (a month ago)
They go out of their way to make it great. Giang (Jan) is the best. Made my daughters birthday wonderful.
Time: Jun/22/2018 (2 months ago)
Walking in to Express nails both my friend and I were immediately greeted upon entering the establishment. We came in for a Mani/Pedi and the woman asked if we had brought in our own nail kit (clippers, Emory boards, ect.) to use them directed up to pick out a color and she started the spa for us to get our Pedicures. Looking at the color selection they had, we were rushed to pick a color we wanted so I grabbed a few different colors to look at while I was sitting getting my pedicure to decide on them. Getting in the chair the woman ripped both of the colors I had chosen out of my hand and tossed them in a basket next to her on the floor rolling her eyes where I then asked to see them again so I could choose what color I wanted.
During the pedicure the woman did a very poor job and wasn’t very interactive with us. She seemed very irritated and rushed the spa aspect of the pedicure. It wasn’t very relaxing at all.
Getting up to move from getting a pedicure to getting a manicure the women did not bother putting shoes on either of our feet and had us walk across a dirty floor barefoot. Where we were then separated and 4 different woman worked on our nails moving us numerous times to different desks. During the manicure they had us place our hands in a dirty bowl of cold water they poured when we first walked in.
The tools they used were not sanitized what so ever and they had used the same exact tools on both my friend and I along with whom ever they used them on before we came in.
When going to wash our hands there were no clean/sanitized brushes to use nor were there any clean towels. There was one wet towel on the counter of the sink that multiple customers and employers have used over and over again and one of the woman doing my friends nails went outside twice and came back in picking up where she left off without washing her hands. There didn’t appear to be any business license on display either and upon leaving whilst waiting 10 minutes to pay after our mani/pedis another woman checked us out and demanded me to leave a tip.
I along with others would love to see and experience a clean,sterile, and relaxing environment. Including clean sterile tools and towels for every customer. Paying $60 to get a mani/pedi you should not be expected to bring in your own tools. This is uncalled for. If that is the case my friend and I would have stayed home and painted one another’s nails. Don’t want to be made to feel like an inconvenience for supporting a local business and definitely would not like to be made to feel pressured to tip for such poor service and quality.
Time: May/23/2018 (3 months ago)
If they aren't busy, you'll get good service, if they are busy, they'll rush you through. I'm willing to tip more if I get careful attention and don't feel compelled to come back if not.
Time: Jul/17/2017 (a year ago)
I have never been treated so terribly. I came in 5 days ago to get a fill and to have a nail repaired. I'd never been here before but I was desperate and found this place as it was still open at 6pm. The girl was nice the first time. Charged the typical $35 for the fill but then $5 more for the repair. Within 4 days my nail broke and I came in as soon as I could to have it fixed. (I was out of town over the weekend) I walked in and asked if they would fix my nail and they gave me the worst time. They chatted among themselves in their language for almost a minute before they had acknowledged I had said anything and then asked me who did my nails. (I have no idea, they all look very similar! ) Then they asked me When I got them done and if I was sure I got them done here. Nobody once treated me warmly or apologized, or tried to even be slightly nice and accommodating. I now have a fixed nail but she did it so quick and didn't even file it properly so it's all rough and uneven. She didn't even fully take off the other nail so I'm sure this one will fall off soon. I know for sure if it does I WON'T come back to this place. Im not one to write bad reviews, (or reviews at all) but this place made me livid. If getting sub-par service and being treated like scum is cool with you then come here- otherwise I strongly suggest finding another salon.
Time: May/22/2017 (a year ago)
Not a great experience and I will not return. I am giving it one stars for the nice attitude. Dropped in for a polish change and found the salon to be dirty and messy - there are no decorations to speak off and there is a layer of thick dust and grime on everything. The staff was hurried even though there was no one waiting and the staff member who did my nails answered the phone during my polish change and then asked me if I would interrupt my service to give the customer on the phone directions. I declined. I think it is rude to ask a customer to speak to another customer to give them directions because they staff is too busy to do it themselves.
My existing manicure was only 5 days old, but I wanted to change the color. My polish was removed haphazardly leaving residue around the cuticles, then she polished my nails - applying it too thickly and unevenly (some of the edges and tips were not covered). They DO NOT have nail dryers so they turn on a little fan to help dry your nails. And, they do not have quick dry top coat - so you end of with FOUR coats (base, polish x2 and top coat) of polish and a tiny fan to let them dry. She did not clean around the edges of the nails so I have polish on my skin.
It has been 4 hours and already the polish is looking warn and I have a professional job that does does not wear on my nails.
I cannot recommend this nail salon at all. It is poorly maintained, hurried, sloppy and unprofessional. I am definitely going back to my salon in the Pearl, no question about it.
