Time: Feb/03/2018 (7 months ago)
Hit or miss. Never have to wait because they’re always a lot of people working. Always have massages while your nails dry, which is great but the service is not consistant. Have had great pedicures and not good ones. Lately there have been more bad than good ones. Example: Today I had Sonia which kept giving her coworker, Silvia, looks during my pedicure. She also kept looking around instead of paying attention to what she was doing. Everyone has bad days at work, but it’s unprofessional in a face to face customer service setting to be doing that. During the leg scrub she barely rubbed it in so it was useless. She was always very rough. She was complaining about another customer not tipping to her coworker in front of customers. Was not a pleasant experience at all.
Time: Jan/01/2018 (8 months ago)
Very clean. Friendly staff. Efficiently run. I enjoy every visit. My nails always look great!
Time: Feb/02/2018 (7 months ago)
Friendly staff, professional service and long relaxing massages!
Time: Apr/13/2016 (2 years ago)
Exceptionally clean, hygienic and very friendly! A very pretty place with a softness and quietness needed to relax. All the pedicure chairs are luxurious and new, manicure chairs are generous with comfortable back pillows and all the latest and up to date equipment. Women walking in were greeted by 1st name, obviously long term customers, not high turn over. Had probably the best pedicure I have had in a long time. With attention to detail and excellent service and plenty of parking too. I highly recommend Great Nails High Ridge Plaza!
Time: Dec/08/2016 (a year ago)
Terrible...I left mid-appointment with gooey nails. The owner was pushy and rude from the start when I asked for color gel colors rather than shellac. Then, after not loving the color on one finger, I asked to see the other colors. The woman stood up and said something in Cantonese that was clearly unkind (while looking right at me) and the three other women added to it (including the owner) - all this before even acknowledging my request. I asked if there was a problem and the owner ignored me. Finally, I just said very calmly, "I think I'm going to go." They didn't stop me. Nothing about my experience makes me think they value their customers.
