Time: Nov/13/2019 (3 weeks ago)
TOM HAS A VERY NAUGHTY ATTITUDE, OTHERS ARE GREAT, AND HER IJS TUBE OWNER
Time: Oct/14/2019 (a month ago)
I started to write a really bad review, but I’m going to keep very it professional.
This is second nail salon in the Port Royal area besides Modern Nails, that I've experienced this type of unprofessional behavior and I’m tired of the disrespect and demeanor of the nail technicians!
I had a manicure done on Saturday morning completed with a clear double coat. Later that night going into Sunday morning most of the polish had come off my nails. On Sunday afternoon, I called the salon and left a voice mail to explain what happen and asked if I could have a refund.
On Monday morning during my morning errands, I tried going by the salon to talk to the manager. The manager was very rude and disrespectful to me when I tried to explain the situation. And when I mention the word “refund” he immediately cut me off. I kept trying to speak, and ask if something else could be done in place of the incomplete service, but he kept interjecting me while I was speaking. He then got mad and shouted at me to get out of his salon and threatened to call the police on me if I didn’t leave the store.
I sat in my car and called the police and told him what happen. The police told me that he could come out to the location and I had the right to take the owner to court for discrimination, etc., but he told me in the grand scheme of things, it's not worth it. The no-refund policy is a store policy, which is true, but he said, that he didn’t have to threaten to call the police on me.
It upsets me that the manager would do this to one of their customers just because after receiving payment for one of their services, they were not willing to give me a refund when the services were not fulfilled. I left the nail salon embarrassed, and what was worse no one in the salon spoke up for me and they all stayed silent continuing their services. Yes, they were black. I was astonished to see that these are the people they're giving their hard-earned money to.
I also came in the previous week and the first nail technician didn't speak english that well, which wasn't a problem. She then let another nail technician help me, but she got upset when she couldn't get the shape of my nails correct, so she stated grabbing my hands aggressively and so I pulled back. I did pay and tip her, what I thought was fair because it took two nail technicians to help me and they did the labor to help me with the manicure. I'm not an unfair person at but I did not appreciate this aggressive behavior.
I started to say make this review primarily about discrimination against men who act flamboyant and feminine, as well as the racial discriminatory trend of Vietnamese against African Americans, but I digress because the majority of their money comes from the African American community. It upsets me that they treat us this way but they'll take our money. Go figure, right?
In another nails salon, an African American nail technician confided in me and told me that her boss who is Vietnamese won’t let her perform services on the hands of the Caucasian clients, only their feet, and the hands and feet of the African American clients because the Caucasian client tips more than African American clients. I think this is horrible.
With gentrification on an all-time rise for primarily lower-class Whites, Blacks, Latinos, and Asians, we all deserve respect and the equal opportunity and customer services anywhere we work or choose to go for “me time”, no matter the color of our skin, religion, sexual orientation, how we behave, or our personality. We are all equal.
Overall, I am absolutely dissatisfied with the customer service that I've received at this particular nail salon. If you'd like to get your nails done and other services at this salon I hope you'd take post into consideration before going to this business. I also hope the manager/owner will read this post and coach the nail technicians and himself on how to properly interact, treat, and respect customers regardless of colors or any other social identity they belong to.
Time: Sep/05/2019 (3 months ago)
I heard rave reviews from coworkers but, I was extremely disappointed. Shop was old and not the cleanest. Aside from nail dust, there spiders in the window seal which is directly behind the waiting chairs. Like big black spiders. I had to change chairs. Service was mediocre, My dip set was bumpy and very thick. Pedicure seemed rushed as my toes were sloppy painted. I’m usually all for second chances but not this place.
Time: Oct/15/2019 (a month ago)
Not happy with pedicure!! Polish I selected was old and gooey. Don diluted it with a solution and didn't put a top coat on. After hours of wearing an open toe slippers it still smeared. Went back to show him what happened and he told me he could redo for 10 bucks. I don"t think so!
Time: May/14/2019 (6 months ago)
These are the kindest people. They do a great job and actually care about the clients. The male walked me to my car because it was late. I definitely reccommend. Customer service is great and the work is quality.
