Time: Aug/08/2020 (a month ago)
I got a pedicure and it was an excellent experience. Emily painted my toes and Tony did the relaxing part of the pedicure. He was amazing, I would definitely request him. He asked for my name and if the pressure was to much. The price was great too! I love this place.
Time: Mar/02/2020 (6 months ago)
Oma lost a customer today.
I've been regularly visiting for a couple months.
I went in today to get the same service I've been getting, which is dip. Since day one, I've tried to ask questions and tried to be patient, and I thought we were starting to hit a decent stride.
However, today I was charged 10 dollars less than other visits. Should be a good thing, but I am upset. The website states that getting dip costs $45. No breakdown of "extras" so ultimately you think that's what you'll pay. They rang up $35. When I asked, I was told that it's because I've been getting extensions.
The problem here is that upon my first visit, I asked. They recommended the extensions. I asked if it was extra, they said no. After a painful and upsetting first experience, I was charged $45 but that's what I expected so... No biggie.
I've been in a few times since, trying to give it a real chance. Every time, $45. Every time, discussion of natural nails will be next time! And today, I finally get there, only to find out that I've been paying for something I would have opted out of if I had been given the correct information. I hated the extensions but thought it was part of the deal... My last set were applied hastily and left with lumps in the middle, so I insisted on not having them this time. I'm incredibly frustrated to find out that I've been paying for the discomfort.
The very worst part is that when I tried to ask and explain why I was frustrated, the owner took an extremely disrespectful and accusatory tone with me, smirking at times and claiming that he's never made a mistake, never overcharged, and was offended that I would say he's the one who said it didn't cost extra. Obviously it was my "misperception" that made me think that service was included. He insisted that getting dip done was $35 and always has been. He full on argued with me... And it definitely demonstrated how much he values repeat customers. I guess I'm not worth trying.
We really just needed to acknowledge, apologize, say they'd correct the website information, *something* but no. It was an argument, a refusal of responsibility, to the point where I just walked out. I'm beyond disappointed in how this was handled.
This is just nails, but this is my body and my money. I'm trusting the business to treat me with respect and with dignity. This was an epic third strike.
Time: Aug/26/2020 (a month ago)
I love everybody there ! They have always treated me like family and Julie and Emily are great! I love everything about it! So much love for them! Have been found to Julie for 2 years ❤️
Time: Aug/15/2020 (a month ago)
Ana is AMAZING!!!!!!!!! Ana is the only person I trust to do my nails. She always does an absolutely perfect job and is the sweetest. She makes sure to pay attention to the little details and makes sure you’re happy with her work. I love her so much!! If you need your nails done, go see her!!
Time: Jul/18/2019 (a year ago)
Love this place! I have been to many, many nail salons and this is definitely the best. The people are so nice, the salon is clean and my nails always turn out beautifully! Got this beautiful dip ombre this morning :)
