Time: Mar/10/2021 (a month ago)
I love it here Alex did my nails last week. Today i came back for my pedicure the ladies are sweet also they always have a nice attitude. 😌I'm a very happy customer i will back I will be back in few weeks for my new set and pedicure.
Time: Dec/10/2020 (4 months ago)
It’s always a great experience when I go to Lux. You can sit back, relax, and get pampered. In this year 2020 everyone (customers) is wearing their mask with no issues or push back. Go by and give them a try. You’ll love it!
Time: Jan/07/2021 (3 months ago)
Terrible customer service! I started out getting my nails done by Amy because I was told she was the best. Every appointment I felt super rushed and like she was speeding through my nails to get to the next person. Last visit with her she actually had someone else finish my nails so she could move on to someone else. I’ve been coming for months every two weeks consistently and I’m always 15 minutes early to my appointments; so I expect to get sufficient time to complete my services.
Because of how uncomfortable this made me, feeling like I could never get the attention to detail I wanted I started trying some other ladies. Thursday I got my nails done by Loan. She was pleasant enough, didn’t rush and did a good job. However, Tuesday I was peeling a sticker off a bottle and my nail just popped of. Not much force at all, 5 days after getting them done and it literally just broke.
I wasn’t able to get in until today (Thursday) a week later and I was charged $5. When I asked why she said because I didn’t come in “before” a week. I’m so disappointed that they would treat a loyal customer this way. I literally book appointments in advance, show up early and tip everyone that performs a service (I also get regular pedicures). Needless to say I will be finding a new salon that treats their customers better.
Time: Feb/05/2021 (2 months ago)
My first experience was great but this time not so much. The dip powder was too thick and the designs were mediocre. My pedicure was ruined before I got home and still wasn't right when I returned to get it fixed. They also let two Karen's talk for over 2 hours without masks. I have pictures. The thumb nail broke off 2 days later. I'm not going back to fix it. I thought it was worth the drive from Katy but it's clearly not.
Time: Apr/12/2021 (a week ago)
Jessi does my nail sets and i love them everytime book in advance she gets booked fast😌
