Time: Apr/28/2019 (in the last week)
This place came highly recommended by a friend. I was very specific with the two packages for me and the husband. Hot stone came out with mine along with wax. For whatever reason, hot stone burn my skin. I asked if I could just use the stones for my husband and not waste. They said not a problem.
We then moved to our seats for our nails to do a simple clean up for our hands without color. They then began to massage my husband’s shoulders, and I inquired what they were doing. They said they upgraded his package when they took my stones from my package and gave it to him. When I clarified and repeated what was said, they then said that wasn’t the case. The moment I gave him my stones, I would then be charged for both packages (my stones and his stones - although we would only use one).
The crazy thing is, the package they wanted to charge us was not given to him. Both technicians walked away as the lead lady came up to say we would be charged for this. They didn’t finish his service for what we originally agreed to (the basic service), they charged him for the hot stone (the most expensive service), and didn’t finish his services.
What amazes me the most about how this location conducts business is, if they wanted to charge for relocating my stones to him, why increase the package to the highest (hot stone package) and not just bump it to mine (deluxe package)? To say I was angry is an understatement. I had planned to bring my son back today, but I will never recommend this place to any of my friends or family - they steal your money and do not finish your services.
To top it off, she called us and said the technician confessed she didn’t do all of the services that came with the hot stone package; therefore, we should not have been charged for that package. She said we needed to come back for a refund. Word to the wise - don’t be money hungry if you prefer repeat customers instead of one time customers.
Time: Jan/06/2019 (3 months ago)
When they first opened they were amazing but about a month ago I went in for a shellac manicure and pedicure and everything looked alright until about a couple days later when my fingers and toes started to hurt. I thought maybe they just cut my nails too short but that wasn’t the case. 4/10 fingers and 5/10 toes ended up swollen and infected - this has NEVER happened to me since I’ve been alive.
I thought it would subside within a couple days but nope, I’m still dealing with this issue. So in return, I will never be back.
Time: Mar/18/2019 (a month ago)
I would like to give them 0 stars but google doesn't have that option.
Was a regular customer who used to spend about 80-100 dollars there every month. Today I went there to fix a problem. I did a shellac manicure on march 5th few days before spring break and happily went for my vacation. It started peeling off within a few days(and I wasn't even cooking), I came back on 17th Sunday evening and today(18th) went to show them what had happened and ask if they could fix it. The front desk lady was rude. She told me that I should have come back sooner(!!!!!!!!!!!! cut short my vacation because of nail issue) and now they can't do anything.I told her again that was because I was travelling. She just didn't want to listen. So be careful when you are going there. They just don't care. Anyway we do have a lot of options to choose from , so I won't be returning to them . Bye bye Half Moon spa.
Time: Feb/17/2019 (2 months ago)
Ehhh; I agree with the reviewer who said they aren’t as good as they once were. It has become a factory. Recently, the woman who delivered my pedicure could not speak a word of English and so she just did whatever she wanted. I tried in vain to express my preferences, but she wasn’t really interested. They just aren’t customer oriented and seem to want to churn customers through and push them out. This is a nice salon, but I am looking for a new place to get my nails done.
Time: Dec/22/2018 (4 months ago)
Danny did an amazing full set that looks beautiful and Cindy is amazing at the foot rub!!!!
