Time: May/17/2019 (3 weeks ago)
They were very rude. One of the ladies got angry for no reason and cut my nails without looking. Now my nails are so short and sensitive. The staff speak in a different language to eachother while staring at you. Overall, worst job done.
Time: May/02/2019 (a month ago)
I had a sloppy and angry nail tech and I hated my experience and I wish I never stopped here.
This nail salon has apparently been open more than 20 years but they do not have an understanding of customer service. I understand any professional wanting a customer to have confidence in their ability but any customer facing professional should be ready to make sure that a customer gets the work they came for. I asked the person working with me today to straighten the tip she placed on my finger and this made her angry enough not to talk to me when I tried to speak to her there after.
She called someone over to speak in a different language over my head about how it’s not messed up. I asked her multiple times to fix it. She only fixed it when I said I was going to pick up and leave.
So don’t bother.
Don’t come to this store if you want your nails handled with care.
Don’t come to the store if you expect any level of customer service.
Don’t even come to the store if you want your nails done well because mine do not look good. None of them are similar.
The nail tech in training that I had today globbed on chunks of SNS powder over my nail line and cuticles. (Look at my pinky nails for residue. ) I asked her why she was doing that and she said “ I know what I’m doing”.
When she was done putting on the topcoat she proceeded to use a nail drill to skin the area around my nails instead of shaping the SNS nail from the start.
Cutting into my skin was not professional, obviously. I endured this because I have important things happening tomorrow and needed a new set ASAP. The blood was little and the wounds are thin and Deep. I like to cook and I use my hands every single day. I can’t rinse my hands now without getting a burn at my fingertips and cuticles. I had to ask her three times to fix the under parts of my nails as well as the corners. She cleared the cuticles and thought she was done but my nails still looked like globs of mud.
And of course she got angry with every thing outstanding that I asked her to fix. Every time I opened my mouth she couldn’t believe it. Someone behind me asked for the same finger to be redone the person working with her said “sure“ and replied enthusiastically “of course”— and they moved on and it was done the way that lady liked it. it didn’t seem to be a problem when someone else asked for something to be fixed.
I came here in an emergency but I hope never to run into any need for the store again. I hope never to see the woman that worked on my nails today again. I just got home and I’m reshaping each of these bulky nails myself because none of them are straight.
PS
The nail tech that had me today knows who she is. If you don’t like people , then stop working with people. Don’t be pigheaded to get working on the way MY nails will look without knowing or even asking me what I wanted it to look like. You can’t work with someone else’s hands and then get mad when you don’t do it the way they like it. You don’t know new customers needs. You’re supposed to fix it and note that I like it that way and move on. Your job is to make sure your work is perfect only in the Customer’s eyes. I left this place P.O. today. You need to quit working on nails. You are not good at it and you don’t care how they come out.
Time: May/11/2018 (a year ago)
Very rude workers spoke in their language the entire time obviously complaining about God knows what. my pedicure was mediocre and the worker completely ignored my daughters request for a design on her nails, we both requested the design twice and were ignored. It wasn’t until I went to pay and complained about the request being ignored that another worker quickly made the design. Do not recommend this nail place at all. So many better places to choose from.
Time: May/24/2018 (a year ago)
I'm a busy mom and they get me in and out at my convenience. Great staff, clean shop!
Time: Mar/08/2016 (3 years ago)
Recently got eyelash extensions, eyebrow and lip wax with Christine.....LOVED HER WORK! So beautiful. She was fast and efficient. I will be going back for all my salon needs. Great place. I've already recommended Zaza to all my friends.
