Time: Aug/18/2018 (a week ago)
I have been coming here for over 15 years. Susan is the absolute best technician. Very friendly. Nice and sanitary. Cleans everything in front of you. Opens NEW nail packages in front of you. Wine or water is served. I wouldn't go to any other place.
Time: May/25/2018 (3 months ago)
I just walked out of this salon. I waited for 20 minutes for a gel pedicure. A young lady walks in during my 20 minute mark asking for a gel pedicure and immediately gets seated in the massage chair. I will no longer be coming to this location. I don’t want to believe that there was any form of discrimination involved but I will be reaching out to management. I hope that your experience was better than mine.
Time: Aug/14/2018 (2 weeks ago)
I went in for a gel and dipping powder mani pedi on a Saturday and my nails started chipping by Monday. The sad part is I don’t live in the area, I only went there because I was visiting my mechanic in that area and I decided to do my nails while I wait for my car. It’s bad enough I got lots of injuries and bruises which I didn’t even complain about but then for my nails to chip within 3 days is ridiculous. I don’t think they’re very good with the dipping power process.
Time: Aug/07/2018 (3 weeks ago)
HORRIBLE, HORRIBLE, HORRIBLE. I went to this nail salon because it's closer my new house and my current nail lady is pregnant and on maternity leave. WORST DECISION EVER. The person who serviced me name is supposedly Nina not sure if that's her name or if she lied. Nonetheless I was there 2pm to 5:30pm! And what did I get for it horrible nails and a moderately decent pedicure. Below is my experience
I called around 1pm to see if they were open and inform them I'd like to come in. The person on the phone said to come in 30 minutes. Arrived at 1:45/2 and informed them I wanted a pedicure and DIP nail polish. She told me to pick a color and I asked for the dip color chart and was told nothing. I assumed she didn't hear me so I sat down and waited. I didn't wait long maybe 10-15 minutes and then was instructed to go to a chair. My nails were soaked and wrapped and then I proceeded to the pedicure chair.
The pedicure was average, nothing amazing and they did not have any pedicure levels just one pedicure type. The lady in the chair next to me finished and they removed the blue bag they placed in the chair, rinsed the bowl with water and then replaced it with a new bag! No spraying of the tube, wiping it down, just replacing it with another bag. I was disgusted!
I was finally told to go back to the chair to begin my nails and the lady did not help to bring my shoes, bag or anything and just looked at me. So I struggled to bring my things and move to her station.
My manicure was horrible and I considered leaving but I knew I had a meeting in the morning and needed my nails done. Nina began to scrap my nails and when I told her that was not needed she went to get the dip power and polish.
Now I've been getting dip polish on my natural nails for over a year and I've been to nail salons in DC, College Park, California and Bethesda so I know the process quite well. After she did not use a clear dip coat, she started to shove my nails into the power and create a horrible mess. I tried to instruct her on how to proceed which she ignored. After 40 mins! Of a horrible experience my nails came out HORRIBLE. I told her I did not like it and to remove it and just do a regular manicure. With attitude she proceeded but then decided I needed to pay full dip price for the nails.
Her attitude was horrible, the other nail techs did nothing and she refused to get the owner/ manager to resolve our issues. I won't bore you with the details but I will never patron this place again and I highly recommend anyone in the area to not patron this place either.
I observed unsanitary conditions, rude customer service and inexperienced technicians. I would have found it acceptable if they just said they didn't know how to do dip nails. I would have gotten just the pedicure and left!
Time: Jul/10/2018 (a month ago)
My nail tech is Susan. She is amazing. They offer beverages while service is being rendered.
