Time: Feb/03/2020 (a month ago)
Since I moved to Austin I have been coming here. When I first met everyone, they were all great. Well unfortunately that changed yesterday. I called to make an appointment and she tells me sure you can come in at 4 and we will take you. I understand nail shops are truly busy but if you made an appointment we should go before walk ins. As of yesterday I had a flight to catch and I informed them when I made the appointment at 12pm and they said we understand we will have you out. Well I made it to my appointment at 4 on time and they said it will be 15 minutes, is that fine. I said sure but remember I have a flight to catch. She said yes I will tell the manager. She spoke to the manager, I understand they are short staff but she could have said that on the phone and I would have went elsewhere. “Knowing they get busy” well I kept saying when am I going my appointment was at 4. No answer.... I ended up waiting an hour and 30 minutes to get my nails done and I was on time for my appointment. I ended up getting my nails done because I needed it for this job by Monday, which I didn’t make. And I call on Monday and telling them what happened and she tells me “the manager” well we told you . Not once I have spoken to her until she tried to cut my nails off and I was like what are you doing. She was rushing to cut my nails off and I said I didn’t come in for that. She went off on the phone and I asked for a refund and said well oh well I don’t care there is no refund and you should have left. I told her I asked you guys many of times and no one said anything. She hung up in my face. After this, I will never go there again. They do not handle there regulars or any customers the way they should. Done!!!
Time: Feb/16/2020 (a month ago)
They are always full, but they have plenty of techs. It's best to make an appointment. I love the pedicure with the paraffin wax and hot stones. They offer drinks during your service. Nam is my favorite nail tech. He is very meticulous and makes sure that he is doing what you asked for.
Time: Mar/11/2020 (2 weeks ago)
Came to this place for a fill. My daughter got her nails done here 2 weeks ago and two nails came off. No big deal. Came in today to get a fill. Got her a fill, my niece a full set and I got a manicure. Let them know and pointed to them what we were wanting done. No one said anything to me about a problem or any issue with my request. Went to pay and they charged me $50 for the “fill”. I told her the pricing was wrong and she then explains to me that because three nails were off they charge for a full set. If that was the case why didn’t anyone say anything and I would had gotten my daughter a new full set rather than a fill. I proceeded to tell the lady only two nails were off cause they broke and she told me policy is that if one nail is broke they will only replace it within 5 days. I let her know that it would have been nice if someone told me that were going to charge us for a full set and explained to us the fill was not an option. She was so unapologetic and was like well I have other customers to deal with. I just paid and left. Today was not worth the $155 I paid today.
Time: Jan/05/2020 (2 months ago)
Had a 5:30pm appt with my husband for two Deluxe Spa Pedicures and they were amazing, it was busy but much expected as it was a Friday evening. Both technicians did great, were kind and courteous.
Complimentary beverages are always a plus!
This was my husbands first nail service and he enjoyed it.
Will definitely come back again!
Time: Nov/27/2019 (4 months ago)
I wish I had taken a photo of my nails BEFORE I went here, it'd give you a better idea of the friggin MIRACLE that was performed today.
I can't use glue so my tech had to use forms and draw the acrylic out to length. I have been to sip many places that don't want to do this! He shaped my almond nails PERFECTLY and even shortened them a mote when I asked.
I am more than pleased, this made my whole day!
