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BUSINESS
Nail Luv Salon
31 Hidenwood Shopping Center
Newport News, VA
https://www.nailluvspa.com/
Rating:
(4)

HOURS
Monday: 10:00 AM – 7:30 PM
Tuesday: 10:00 AM – 7:30 PM
Wednesday: 10:00 AM – 7:30 PM
Thursday: 10:00 AM – 7:30 PM
Friday: 9:30 AM – 7:30 PM
Saturday: 9:30 AM – 7:30 PM
Sunday: 12:00 – 5:00 PM

REVIEWS
Time: Feb/12/2023 (3 months ago)
I’ve been going to this place for years, no matter what this is my go to. Helen is #1 for me but all of the ladies do amazing job. Tom the owner is super nice and friendly. Attached are pictures through the years, every holiday and every occasion one of them were my engagement nails and I didn’t know it . 10/10 recommend.

Time: Jul/25/2021 (a year ago)
I went in to get a regular pedicure. Towards the end the manicurist seemed annoyed and to be slightly rushing. When i was done i sat under the dryer for about 4-5 rounds. So approx 20-25 min, because i didn't want to accidently mess my nails up driving. When i got home i looked at my toes and they were ruined. Bubbly and smeared onto other toes. It now had been about an hour since i paid/ left the shop. I touched a couple nails and they were still completely wet. I called the shop to tell them, there was a bit of run around to find who did my nails. I spoke to a young lady and she said she didn't do my nails. I then spoke to the manager again. He told me to come in the next day. He started to not take my name, but i request that he take it down. When i came in the next day, i spoke to the manager who then proceed to keep asking me who did my nails and search for her. 45 min later he finally finds the young lady. When she got done doing a set, she took me to the pedicure chairs. She then proceeded to tell me my toe nails messed up because i didn't get gel on my toe nails. Which i told her was not the reason they didn't dry/ messed up. It was because something was done wrong. She then tried to paint over top of the messed up nails. I stopped her and told her she needed to remove the messed up polish and redo them. She had a slight attitude, but she did it. When she finished i sat under the dry for 7 times. So there was no excuse for why they didn't dry.

Time: Aug/06/2021 (a year ago)
Don’t go here. I started going here September 2020, the very first experience I had was with a young guy who snapped at me when I wanted a design. On multiple occasions I’ve had bumps and uneven polish. But today marks why I won’t come back. The manager who I believe is named Tom is very dismissive and rude. Yesterday for my birthday I went in for a fill with design and pedicure, spent $99. Not only was the design not what I asked for, the top coat was barely on and it left circle like marks around my nails. I arrived at 12:40 and left right before 2. I had birthday plans I was late for and couldn’t stay any longer than I already had. I came in today (the next day) to have it fixed and I don’t like the way I was treated. I’ve been consistently going here for a year and I always tip well. He removed my set and gave me a rough looking manicure, I honestly feel robbed. First pic is what I asked for, second and third is what I actually got. Final pic is what he did to fix the situation. I really think they could have done more, I’m disappointed.

Time: Apr/01/2023 (a month ago)
This salon engages in bait and switch pricing. Consumer beware! I do not recommend this business - they are shady with their pricing. My daughter called for a price before going, asked what a new acrylic set ($45) with gel polish ($15) and a French manicure ($5) costs and was told $65. After the service was rendered she was charged $70 ($45; $20; and $5 respectively). I called the salon to inquire about pricing for the same service and was quoted $50 - for the exact same thing! I told them my 16 year old daughter had just received the service and was charged $70. Suddenly the length and shape of the nail was driving the cost up. I made it clear the service provided did not include long nails (barely above active) and they’re flat across the top. I’m thinking notification to the better business bureau is appropriate.

Time: Jan/19/2023 (4 months ago)
They rush you in and out so fast that I've never felt comfortable. I've had gel nails 3 times there and they've been nice, a little thinner applied than other nail salons, so I end up chipping the polish within 2-3 days of having my nails done. I don't recommend eyebrow waxing here because they do rush you and didn't take the time to didn't check for hairs missed with a tweezer, I finished what I paid for at home.





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