Time: Aug/25/2018 (3 weeks ago)
I called at 8:25 pm on a Saturday night to make sure that I would be able to get in for just a trim since I worked all day and I work early tomorrow so was hoping to find some place to get it done quickly. The hours on the website on a Saturday night say 9 pm is when they close, well I literally got the words “hi, if I were to be able to be there in less than 5”... before rudely interrupted me almost yelling at me saying “no no no no we close at 8:30 on Saturdays so no but we are open tomorrow” Was so rude to hear such a snappy mean tone of voice after a long and stressful day of work. Never going to try even calling this place ever again.
Time: May/09/2018 (4 months ago)
I had a bad color experience with another stylist the day before. Amber at Valley West took care of me the next day and was so professional and intelligent. She knew exactly how to fix it and did an amazing job! She was personable and trustworthy. She has a client for life!
Time: Jul/12/2018 (2 months ago)
Terrible. I go in and told her exactly what I wanted, showed her a picture of it, and even showed her on my body where I wanted the length. Totally ignored everything. It's way shorter than what I wanted, hair wasnt even styled, and it just looks awful. Paid 53 for a hair cut and eyebrow wax and I would have spent half that at cost cutters for the exact same cut. Only reason why I went to a more expensive salon is because I'm tired of my hair getting screwed up, but I guess even when you're paying twice the amount your hair still looks awful. Why is it so damn hard to listen.
Time: Jun/03/2018 (3 months ago)
I tried booking an appointment with them for a color and cut. Wasn't able to get it done! They scheduled me for the end of the day, so when I got there 15 min EARLY to my appointment, they didn't have time for the color. By then it was too close to closing to get in anywhere else. So inconsiderate!!!
Time: Apr/28/2016 (2 years ago)
Went in with my 2 year old son and 5 year old daughter and all three of us got haircuts. Not only were they acomidating and friendly, but the cuts were professional and exactly what we wanted. At one point my son had his pants down walking around with a broom while I was finishing my cut. They were helpful, understanding, and extremely nice. Bit small and tucked away in a mall, but I got my money's worth for sure. I will definitely go back. Great customer service is all about catering to individual needs and they hit it out of the park. Thanks.
