Time: May/17/2018 (5 months ago)
Booked a massage which the spa cancelled literally at the last minute due to staffing. They didn't offer to make up for the inconvenience, just stated that the next opening was two weeks out. Some kind of "remedy" should have been offered as a matter of good customer service. Not sure about trying them again in the future.
Time: Nov/21/2017 (11 months ago)
Jesse is great at coloring. Highly recommended
Time: Feb/11/2017 (a year ago)
Let me start off by saying it has been a few years since I've been to get a massage at Remidies. Back when I did go more frequently, there was a wonderful masseuse named Carmen. When I scheduled my appointment I had found out that she was no longer at this facility but I was informed that my experience would be no different. I have never been so happy to say that statement had been wrong. Jesse was amazingly sweet and superb at her job. For a whole hour this young lady melted all my tension away. I appreciated the fact that before hand not only did she ask if I had any spots that needed more time, but she also asked if I had any spots that she needed to know to advoid. I felt that was a nice touch to anyone that may have an injury that needs to heal. After 60 minutes of relaxation I really did feel like a complete noodle. I absolutely recommend Jesse for anyone looking to be pampered. Thank you, Remides for unwavering superb service. 🙌🏻🙌🏻🙌🏻
Time: Feb/19/2013 (5 years ago)
I highly recommend Kim for any massages, esp. if you like heavy hands. I did have one hair stylist that I would agree with a previous comment who lacked confidence and I wouldn't recommend. Maybe the others are better.
Time: Jan/07/2017 (a year ago)
... I don't even know what to say. Serious lack of communication plus they're kinda rude. The girl who answers the phones/makes appointments needs to practice her phone and customer service skills. Every time I called, I could hardly hear/understand what she was saying. I even had her on speaker phone turned all the way up and still couldn't understand her mumbling. I asked her a question and she didn't have information on hand so she told me she would call me back. When she did she tried to schedule me on a day that I previously told her wouldn't work, then she sighed really loudly and started getting an attitude with ME like it was such an inconvenience to try to find another day.. Like, really? Ok, millennial. So sorry to make you do your job as an appointment setter.. ? I wouldn't have written this review had it not been for her attitude. In my 10-15 years of customer service and appointment setting, it didn't matter how annoyed I was with a customer or how much of a **REAL** inconvenience they were being, I would never cop an attitude with them or dare to let them hear it in my voice. So she started mumbling something again and NEVER suggested another date (???) and then just ended the very awkward conversation mumbling and hung up. So I was like, "ok, I have no idea what just happened, I have no idea of I have an appointment or not" and just brushed the whole thing off and went with someone else. Fast forward 2 weeks later I get a phone call to confirm my appointment from the mumbling girl and I told her that no, I can't make it/not interested anymore. Very awkward. I THOUGHT that was the end of it, but I just got a snotty voicemail from who I assume is the person who does the service, asking if I was coming or not. I thought about calling back to explain that I did, in fact, tell them I wasn't planning on making my appointment I knew nothing about, but I decided against it. Dealing with them just breeds confusion.
