Time: Jul/08/2018 (2 months ago)
Got my nails done there for the first time. Feel like I’ve been taking advance of.
When I sat down with my nail technician (marina) I told her that I’m a new costumer - she looked me up I her phone and saw that I booked $60 simple gel nail art. I asked her what my options for that price are? She said I can just go on their Instagram and pick what I like which I did. I customized the art a bit and added a close. Marina did pretty good job on my nails. But I feel like she didn’t listen 100 percent. I had to repeat 3 times that I want a hard gel on top to make sure my nails last.
When I went to pay my bill was $99!!!!!! The front desk girl kinda just left to let me pay. And when I did she came back to explain that they have different styles and depending on the style you get up-charge. Apparently the design I chose was more expensive. Plus different color was more expensive.... I totally understand it! But non of it was communicated to me when I pick the design. Even tho my nails look pretty good and probably worth it I would like to know in advance what I’m getting myself into. No communication at all from the technician side. No clear understanding of the prices.
Time: Sep/04/2018 (in the last week)
I had been a loyal customer for 5 years and then they did me dirty. I had made an appointment on a Friday and forgot what time it was so I called to check. The receptionist told me 3pm. Jump forward two weeks on the day of my appointment: I check my bank account around 1:30pm and find they’ve already charged me the full amount for the service I was getting. I called and asked why, and they told me I missed my appointment. They said it was at 12pm, not 3pm. I explained to them that I was told by the receptionist it was 3pm and this was not my error and I want a refund. They said they could not refund me because they don’t have the ability to do so, and that I should email the owner. They gave me an email address, which I emailed and explained the situation. This was on August 3rd. I STILL have not heard back. I called my bank on August 8th and explained what occurred. They said they will reach out to the merchant (Vanity Projects) and if I don’t have a refund in 15 days, I have to call my bank back. I still have not received a refund and will most likely have to call my bank back. DO NOT TRUST THIS PLACE. Akiko Nails, which is in the same neighborhood, is FAR better. Their pricing is better, the technicians are much nicer, and they know how to fix their mistakes UNLIKE Vanity Projects.
EDIT: Akiko Nails is now closed. Go to Valley Nails or Hello Beautiful Salon.
Also, I had to call my bank again. The owner never got back to me.
Time: Jun/27/2018 (2 months ago)
I have been a loyal customer of this establishment for the past year and I have been coming here every 3 weeks to upkeep my nails. Once a finish my appointment I schedule a follow up three weeks after to make sure my nails don’t break , and did so this last time except they canceled my appointment because of a policy change (which in my opinion is completely unprofessional) they could have informed me about policy change at my next appointment and let me know for future appointments this is how it will work! We are all busy and we try to make that little time for ourselves each week and I am very specific about scheduling and my availability. If you want me to value your time then value mine! They sent me an email stating they had canceled my appointment. This is unacceptable . I made my appointment prior to their policy change so is it to much to ask for to have kept that appointment and then inform me about future policy thereafter
I spoke to the manager on the phone and explained to her that I have been a loyal customer for over a year now and if there could be anything done on their side due to lack of effort on their end to treat their loyal customers with the respect we deserve for supporting them all this time. I am going on a trip next week and could not find an appointment before this trip available online. By the time I return from this trip my nails will be destroyed. Which is why I specifically made a follow up appointment the week prior. I asked the manager if they could move someone around or at least give me a Free one color gel when I return to show their good faith, and her response was to blame me for not checking my email
If this is how a business treats their customers that’s been supporting them for over a year then I don’t think they should have any supporters at all. I have referred tons of friends to them and I haven’t gotten anything in return. Not even a thank you. Is it to much to ask for to be treated with respect as a loyal customer or do you just not give a damn about your customers?
Very very very disappointed in this kind of treatment!!!!!!!
Time: Apr/29/2018 (4 months ago)
The best place to get your nails done 💅 book a month in advance, email with changes or to make sure the design you’re looking for is under the right category. Staff is super chill and responsive. ALWAYS get the hard gel - it makes your design last 3 weeks. Best nail salon in the city without a doubt
Time: Aug/18/2018 (2 weeks ago)
Amazing quality work done by Yayo! I was soooo happy with my work - my bling manicure and my tortoise shell w neon pink pedi. Would recommend a million times. Vanity projects is THE place to get ur nails did in Miami and in NYC!
