Time: Jun/09/2019 (3 weeks ago)
I want to start by saying that my friend and I really enjoyed our in-store experience at Juniper, with their super friendly nail technicians and care, but would like to express our frustration with their scheduling system. After scheduling our appointments in person, there was a miscommunication of which dates we had confirmed with the staff and we unfortunately showed up on the wrong day. We both reconfirmed our appointments on the phone but only after receiving conflicting email confirmations saying we had booked multiple treatments through various times in the afternoon. I recognize there can be misunderstandings, but it shouldn’t be so difficult to book a nail appointment, especially after having to make several calls with various staff giving us different answers. We ended up paying and leaving feeling frustrated with our experience after realizing we had been up-charged for more than the essential manicure/pedicures we were originally confirmed for. We are disappointed and hesitate to recommend this salon due to its poor front desk customer service, and again despite the rest of the technician staff’s friendliness.
Time: Apr/13/2018 (a year ago)
In terms of consistency and customer service, this salon could really use improvement.
Sometimes my polish lasts and sometimes it doesn't. On most recent visit, I was given lukewarm tea (which tasted like cream and honey in water as tea couldn't steep due to cool temperature). No big deal, but the front desk staff member who had given it to me acted incredulous when I very politely asked for hot water.
Atmosphere is nice and love that they are a more natural option. Wish customer service was more on par with the price tag, though.
Time: Oct/15/2018 (8 months ago)
Really cute shop, sweet girls and great mani/pedis! Expensive, but worth it for the service and quality products they use! So happy to have found this little gem.
Time: Nov/10/2017 (a year ago)
Love coming to Juniper for my gel manicures! The ladies are always professional, fun to talk to, and take great attention to detail and care in their work. My gel typically lasts 3 weeks, sometimes up to 4 without chipping! I️ won’t go anywhere else in Seattle (the Ballard location is awesome as well!)
Time: Mar/26/2018 (a year ago)
Great spot for a mani/pedi. Clean and comfy. I can get in right away if I need to and they do online booking which is very convenient Paying too!
The gals are all friendly and you just feel relaxed being there.
