Time: Aug/16/2018 (a month ago)
Come here all the time. But this was the best experience yet. It was busy but they didn't rush to finish and my nails came out perfect. Highly recommend for manicures and pedicures.
Time: May/26/2018 (4 months ago)
I made appointments today to take two friends in for manicures and pedicures. It's a hot and humid day in Saratoga today. So when we arrived and I saw the door open wide, I grew concerned that the salon would be hot. Sure enough, I went inside and it was an oven. So I explained it was too hot and we would not be staying. I turned to leave, then decided it would be polite to return and let them know what our appointments were booked under. When I walked back in the door, all the staff were looking at me like I had two heads and were laughing. A man came to the desk and offered to turn on the AC. I could see the thermostat and it was 86 degrees inside. Some may be ok with that, but it is not for me. So I gave our name so that they would know which appointments to cancel and left. In summary, I expect to be comfortable when I am getting a treatment like this and 86 degrees is not comfortable to me. And second, I found it utterly unprofessional for the staff to be laughing at its customers. I will NEVER go or take others here again. And that is a shame as it is so very convenient. Farewell, City Nail & Spa!
Time: Sep/01/2018 (a month ago)
terible serviece i went there yesterday with my daughter the didnt make the pedicure water right they just used the faucet water when they were rubing my feet they werent doing it write becouse they were to busy talking to eachother they laugh at me and my daughter when we would ask for prices they kicked us out when our nails werent even done becouse other clients were wating not to say the painted are nails to thin they onley did a one coat on are nails there allready ruind i do not reccomend go somewhere else i would define what they did to us raciciam
Time: May/17/2018 (5 months ago)
I really wanted to love this place since the ambience is so fun and chic. They’re not very upfront about their prices. When I got a pedicure, they handed me a menu and told me to pick one. The first and cheapest option was the $35 with callous removal. The sign at the front says pedicure $28 so I asked them about the basic pedicure and they begrudgingly said okay, but kept pushing the other services.
I went back to just get my ANC removed, I wanted my nails to breathe a little bit. I told them I did not want a manicure, just wanted the removal and for my nails to be cleaned up. I did not get color, didn’t get a hand massage, etc. But they did clean up my nails okay. I was charged $21 total for this service which seemed crazy to me. I knew the removal was $5 but they charged me a full manicure fee to simply shape my nails (which they didn’t do a great job at, some were square and some were round.) Even after I kindly pushed them about this charge, they said I got everything a manicure gets (not true).
Pedicure didn’t last long and honestly didn’t look any better than what I could have done. The extra $7 for the callous treatment was pointless as it was the worst one I’ve ever gotten. I have decided to “vote” with my dollars and not return. If you want to go to a good salon with honest people, go to Iris Nails by BWP in Wilton, just about 5 minutes away from City Nails and FAR less crowded.
Time: Jul/09/2018 (3 months ago)
Rushed pedi. Lasted about a week. Didn’t put on a top coat. Barely scrubbed. Had to ask for them to get ALL the previous polish off. Wasn’t a good experience, wouldn’t recommend.
