Time: Jun/28/2018 (3 weeks ago)
I came here for the first time out of convenience because it’s close to work but left wishing I went to my usual place. They’re fast but not meticulous or thorough.
Time: Nov/02/2017 (8 months ago)
I've been going to Loop Nail Spa for awhile and have always been pleased with the service until recently. At my last visit, my nails did not come out the way I asked and they still charged me for service. The very next day, my nails started to chip badly. I called to asked them to redo my nails and they insisted I pay AGAIN to have them redone. Making sure your customer is happy with service should top priority and it was not. If I pay $40 for a service that I can not remove myself, at home, I should be happy with it and if not, it should be fixed. I'm sure the shop makes enough money to afford to fix a bad service on their behalf. I don't think that's too much to ask for? I'm very disappointed and will not be coming back.
Time: Mar/27/2018 (3 months ago)
Today I printed a coupon from the Loop Nail Spa's website. It was for a Pedi and Mani for $35. When I arrived to the spa, I showed the receptionist the coupon (from their website) that I printed. She told me that the prices had gone up, and she has to ask if the coupon could still be accepted. She went to the manager to ask about the coupon, they had a conversation about the situation in a different language (rude). The manager acted as if I wrote the coupon myself with a marker, she looked at it and looked at me. Their website was printed at the top of the page as well as the date. The should have accepted the coupon with no issue due to the fact that it was posted online. It is their responsibility to remove any offers that are invalid. In English, the receptionist said today's date and told the manager that it was printed today. By that time i was fed up, and I told them to forget it and i would take my business elsewhere. They acted as if I was attempting to con them. I won't beg anyone to spend my money in their establishment. That was the first time that I had been to Loop Nail Spa and I will never return! The Customer Service was awful! I walked to Sunrise Nails and Spa on Wells and Washington, unfortunately they did not have any coupons but the service was wonderful and my nails were beautiful! The experience was worth the extra money and I will be going Sunrise from now on.
Time: Jun/23/2017 (a year ago)
I used to go to the Loop Nail Spa because it is so convenient if you work downtown. After moving away for awhile, I'm back and am as happy as ever with their convenience and quality. I have had good luck with my nail techs in general, but Cindy in particular earns the 5 stars. She is meticulous and matter of fact in describing service options, and pricing. Transparent and not pushy -- the key to upselling. :)
Time: Dec/23/2017 (7 months ago)
Literally walked in with my daughter for a nail polish and for me a fill. The young one named Janice walked over to another tech and said very loudly, i don't fill like doing a fill my hands are tired. At that point i put my polish back. Very unprofessional. If it weren't cold I'd pick somewhere else to get my daughters nails done!
