Time: Feb/22/2020 (a month ago)
I have mixed feelings about Plum - they have a wonderful and expansive facial menu with reasonable costs. The facility is clean and their facial products are of good quality. While I've been many times for facials, I personally won't go back. The staff, owner included, is not customer-oriented and they chose to argue with their customers versus satisfy them. I have clients in my industry too and my approach much like the common saying, "the customer is always right", does not apply at Plum. Even if Plum doesn't agree with a customer they shouldn't argue back. I experienced this on a few occasions and prefer not to walk into a hostile environment when I'm going for a relaxing facial. Simply for the demeanor and argumentative ways I won't go back.
Time: Jul/03/2019 (9 months ago)
I love this place so much! It is my go to place to get my nails done in Austin. Easy online booking and great options! I love that you can add on nail art for $10 and it looks amazing every time. If you want something really creative, ask for Bea— her nail art is absolutely gorgeous.
Time: Jan/12/2020 (3 months ago)
I love this place! I get my nails, facials and waxing done here and always have an amazing experience and great results! They have so many gel polish colors to choose from and the nail techs are all super meticulous, which I appreciate. I am kind of OCD about my nails and like that they take their time to do a really thorough job of cleaning up my cuticles.
Time: Jan/11/2020 (3 months ago)
If I could give this place negative stars, I would. Not only was my appointment canceled 10 minutes before on the previous day, but when I rescheduled for the following day, they were 30 minutes late. My manicurist did not ask me which package I wanted, and went with the shortest, cheapest one. To conclude an already bad experience, my nail polish on my toe nail was bumped when my nail tech placed the flip flop on my foot. She did not redo the nail, and instead just added another coat of polish. And to top it all off, this was a gift from a family member. Would NOT recommend.
Time: Jan/29/2020 (2 months ago)
Wonderful nail salon, been many times. Everyone is always friendly, sweet and do a great job!
