Time: Apr/17/2021 (2 weeks ago)
I have to say that I am very unsatisfied with the service that I received at Glow Nail Bar in New Albany. I am not sure the name of the man that did my nails yesterday but he sat in the small room with him and one female tech. There are a few reasons why I am unsatisfied with my service here. First, most of my nails are not the same length. Second, the acrylic on some (most) of the nails extends past my cuticle. Also, the gel polish on my nails has waves and divots in it. Finally, the nail tech cut me with a file. I understand this can happens sometimes but he basically shrugged it off and never apologized for doing it. I ended up going to another local salon to have the nails fixed.
There the manager had to work to reshape my nails. While I talked with her she assured me that I should have talked with management and gave them a chance to correct him and fix my nails for free instead of paying to have them redone. Due to my discussion with her I wanted to leave a review so coaching could be done with this tech. I regret the fact that I didn't bring this all up to management before I left but I honestly just felt uncomfortable asking him for a manager. Yes, I know it is my own fault for not following up before I left but like I said this is for coaching purposes. I paid for the service provided therefore I feel like I am aloud to leave a negative review. I want the next consumer to see the service they might receive when they go there. I am sure not all of their techs are bad but I just got unlucky with mine.
The reason for the 2 stars is because the salon was very clean and I am sure not all techs are bad. Images attached for reference.
Time: Apr/13/2021 (3 weeks ago)
I could not be anymore disappointed with this place. I have gone to Glow for years, sadly I won’t be coming back. Tami was one of the best nail technicians out there. Unfortunately, she is no longer. Such a shame. Hate to say it, but y’all lost one of the best! And every client to go along with. It appears to be under new management. This nail bar used to be emaculent!!!! One of the best in Columbus. The only place I would go. I felt like family here when Jason was in ownership. The new owners were extremely rude. They have let this place go downhill, QUICK. I am appalled. I normally never write a review like this, but It was absolutely filthy. I have never seen this nail bar like this, in all the years I’ve been coming here. Not to mention last time I was here, I overheard one of the workers asking if they should clean their area and mop the floor, and the owner stood there and said “why would we do that, it’s just going to get dirty again”. During a pandemic???? I am APPALLED. Unprofessionalism at its finest!!!!! I will not recommend Glow to ANYONE going forward!
Time: Apr/12/2021 (3 weeks ago)
Sunday was my first time visiting Glow Nail Bar. I was impressed not only with the cleanliness of the location but also the team. Everyone was very friendly and welcoming. I loved my manicure and pedicure and Cathy was great! I will be coming back!
Time: Jan/25/2021 (3 months ago)
I could not rave about Glow more! I have been getting Gel-x for the past few times I've visited and not only are the nails strong and sturdy, my natural nails look healthier! The entire staff of Glow Nail Bar are some of the kindest more genuine people and make you feel both welcomed and like friends. I would recommend Glow to any and everyone!!
Time: Mar/28/2021 (a month ago)
Boong is amazing. I went to the same lady my entire young adult life. She retired. I went to several salons and I was never happy. A friend of mine told me about glow and I tried it out and I am finally happy and found someone just as amazing as the lady I had for many years. Boong is friendly and really takes pride in her work. I am always 150% satisfied. Need a nail tech. Go see her!!!!
